Appliances in Downers Grove, IL

“Just purchased an LG washer and dryer from Grand Appliance and tv. The store has lots of brands and models to choose from. Our salesman Fabian was knowledgeable and low key. No pressure. If there was something he wasn't absolutely sure of, he quickly looked it up. So far, so good. Looking forward to having my new appliances installed!”

“This sewing store carries excellent, high quality sewing thread for sewing my knit garments! The gal who helped me nailed it, matching the colors I needed exactly! I also appreciated your special, buy 2 thread spools, get third free! WHAT A DEAL!”

“Amazing service at this location. I had a major issue with a larger item purchased and Flo, Yajaira (who could not have been nicer), & Noreen worked hard to help me resolve it. I’m grateful and will be back.”

“Purchased a flat screen tv from Best Buy. Today the service technician came out to install it. His name was Carlos. Everything was done in a professional manner with no drama and in a reasonable timeframe. This was a big difference from when I used ABT which was horrible. Carlos was understanding in installing and explaining the various features. Exceeded all my expectations.”

“Once again I returned to Best Buy/ Pacific Kitchen and Bath to price shop. I have purchased several items from Pacific because of the sales team I have encountered in the past. There is so much new information today and comparison shopping is a nightmare. My regular sales person was off today and I was greeted by Mildred and pleasantly offered assistance. I was looking for ovens and she was a wealth of information. I had no intention to purchase just select the brand I needed. We started at very high end Viking at my request and worked down looking at many many ovens. This is an exhausting experience. Mildred could answer every question and even redirect me to brands that fit my cooking needs. Design and function over price was my need. Plastic knobs, not enough BTU's, poorly designed burners were some concerns. Mildred narrowed down my selection and next we pulled up the ovens on line and compared the advantages of each oven. THIS was superb all pricing, design, elements and options were printed out. Samsung has a very cleaver new oven with a single door that can actually break into a two piece door. The center burner is very inefficient for my use in the cooking process. Mildred was extremely helpful with high power BTU's, higher quality burners, design elements and oven features. A perfect oven was decided upon after looking at so many choices. A sale was made. I would have wasted a lot of time and even though I had researched ovens when I arrived today. Thank you. I would have never had the information Mildred presented. Very professional and knowledgeable. As I mentioned I had no intention to purchase. I have never had a rude sales person. Actually been rather surprised about the amount of product knowledge in this quickly changing industry the staff presents. I have had delivery issues and a small dent in the past and it was taken care of immediately.”

“A Best Buy is a Best Buy, what separates them is the customer service and the one in North Riverside had been good to me every time I go in there, and their stock is usually better than other near by ones..”

“Went there today to get some connectors like wago. The help I received was great they were very knowledgeable and eager to help. I can tell they loved there job and on checkout the person was curious and polite. Even though those things SHOULD be the norm it's not anymore. So great job Home Depot”

“I am visiting Illinois for an important meeting, and my laptop suddenly died the day before the meeting begins. I called Geek Squad at the Downers Grove location, in a panic, and got an appointment for within the hour. Bradley, the associate who assisted me, was friendly, knowledgeable, and pinpointed (and solved) my problem so quickly I was a little embarrassed. He offered to clean my laptop while I was there, and the charge was reasonable and gladly paid. I bought the laptop at a Best Buy in California and have never had a problem with it before today. Today's problem turned out to be 'operator error' in a way, so I have absolutely never had a problem with any interaction with Best Buy anywhere.”