Steinhafels Furniture is a family-run, employee-owned retailer known for providing quality home furnishings, mattresses, and home décor. With about 550 associates and 14 locations across Wisconsin and northern Illinois, it is Wisconsin’s leading furniture and mattress store. The company emphasizes values of courtesy, honesty, and outstanding service to its customers and communities. Customers appreciate the caring and knowledgeable staff, like Mo, who patiently helps find the right furniture and offers great taste within budget. Salespeople such as Cecil Cobb are praised for being friendly, informative, and non-pushy, making shopping a positive experience. The delivery team is also friendly and personable, with many customers hopeful that they are employee-owners benefiting from the business. Sales staff like Khan are helpful, showing different options without pressure and providing useful information for future needs. Some customers note concerns about additional charges, such as automatic furniture protection warranties, which they feel should be more clearly communicated. Overall, Steinhafels is recognized for its wide selection, friendly service, and commitment to customer satisfaction.
Khan was very knowledgeable and helpful without being pushy at all.
September 2024
Selection is awesome, Fickret was amazing salesperson
September 2024
Mo worked in a caring way to help us find a sectional sofa. We love our new cream colored leather sectional in our home now. He also was very patient making sure it fit the space. His knowledge of furniture was great and he has great taste if you want to pick something out to bring home with a budget and time frame in... read full comment
