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“Omg after haveing wait for oyr cell phone insurance figure out what we could do cpr om they had her phone repaired in less than 2 hours friendly quick and he knows what he is doing anyone need any repairs check then out Knoxville peoria il I give them 10 out 100 100 out of 100 so I can say ty the stress this week over phine was insane but u fixed us up.”
“Nate answered all our questions, explained differences among phones. He attended us right away, we were in and out in 15 minutes. My son is happy with his new phone. Excellent experience!!!”
“Lilli
She did an exceptionally great job at managing my frustrations while remaining professional. She’s demonstrated patience, knowledge, and exemplary professionalism”
“Had a great experience with Ryan at the Washington Verizon store!! He was very informative, fast, and answered all our questions!! Thank you Ryan! You're the best!”
“Kaleb did a great job at getting me exactly what I was looking for, for the right price. He didn’t try to force me into something I didn’t want, simply did his job and kept it respectful. The way it should be,10/10 would recommend Kaleb”
“Naomi was super sweet and fast, she handled a store full of customers and still managed to handle them accordingly. She DESERVES A RAISE! also if she’s not a manager she deserves to be!”
“I recommend sales consultant Asia for going above and beyond and her wonderful patience for making sure I walked out the store with a brand new phone!! Absolutely outstanding service from her.”
“Lovely environment, Amazing staff and very helpful!!! I just became a customer today and needed help getting a new phone due to issues with my last provider. I want to thank Kai and Lauri for helping me so much with my experience.
They were so sweet, professional, patient and made the whole experience feel like I was welcomed.
Highly recommend it here especially this location. :)”
“I just moved to the area and was worried about going to a new Cricket store, but Cynthia made it so easy for me. She told me about all the deals they had and helped me with all my problems! Will definitely be making this my new home store!”
“Stopped in Saturday and started new phone lines was only 1 person working and his name was Gab he had a lot of costumers come in while we was there getting our 4 phones and tablet set up he rocked it out and got every one taken care of he was understanding as we had our 5 year old with us he is definitely the Manager you want to work with as he was Respectful he did a great job”
“I would like to comment on how friendly and helpful Kylie was at the Pekin location with my upgrade. She was meticulous with the comparisons of my phone and the one I was interested in which in turn made me feel confident in my final purchase. Thank you very much!!!”
“Fantastic. The workers are always friendly and professional.
Marianne has worked with us and for us for almost 20 years abd we have always appreciated her service.”
“Miguel was very professional and the best customer service I have received at any store and I've been with US cellular for over 10 years. He was very helpful and informational, and got me exactly what I needed zero hassle!”
“Austin was amazing - he was covering so Washington is not his normal location , but Rockfalls/Dixon - but best US cellular experience I have ever had. Super helpful and efficient.”
“Update they ended up giving us a credit and new equipment. My wife said they did apologize for the misunderstanding. The credit was to offset the replacement cost for equipment. Plus another for all the trips into the store.
Wireless internet issues. Went to one on court street because we had a similar card issue gentleman working there was great the this time on getting it switched out and Even gave us another card because of issue just in case. That's where it ended. Got home plugged everything back in to find out that didn't work was sent back with unit got to store at 430 he was helping another customer at the time when it came to my wife he was fast to push her out the door with I can't help you it's past the 15 days which I was told 15 days was the return on device if we didn't like it. Call center is the one that sent us back there to have unit replaced to only get told no. Called customer service to get told that they have to inspect unit at store and they can in fact replace unit if they call in. Better training I'm thinking and also employee's that aren't worried about closing time that might have taken a few extra minutes. Now we have to drive back a 3rd time to get what should have been done the 1st time. This is long because they waisted my time so figured I would waste so of theirs by having to read all this. Hands down that gentleman needs
Better training.”
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“Both Malik and Kristen were fantastic at their service skills!! If I could rate higher than 5 stars I would!!! They made sure everything was taken care of and I left the store happy! Thank you again for amazing service!”