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“They are nice people. But I'm not sure what changed because in the past a simple deposit took just a minute and now it's like screen after screen and click after click. You're better off walking in than sitting in the drive thru.”
“We have been with Old 2nd for over 40 years and they don't disappoint. The South Elgin location and Dominic Ostrich's help us solve what could have been a really big problem. When a debit card expires and your child is stationed out of the country it is no small feat to get it authorized and Dominic was an amazing help to help resolve several issues and get him set so he could use his new card. Thank you so much for your help.”
“I had an excellent experience with First American Bank from start to finish. The staff was friendly, knowledgeable, and genuinely eager to help. Every question I had was answered clearly, and I never felt rushed or brushed off. The process was smooth, efficient, and far less stressful than I expected. It’s refreshing to work with a bank that values customer service and follows through on what they promise. I highly recommend them to anyone looking for a reliable, professional, and customer-focused banking experience.”
9AM - 1PM 2 - 5PM
121 S McLean Blvd Ste a, South Elgin
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“The South Elgin branch of KCTCU is excellent in many ways including every one there is very helpful and delightfully friendly… willing to take the time to explain something if I have a question.Also, usually not a long wait in line unless I go at prime time.??????”
“Alaina and Angela are always so amazing and friendly, they greet me by my name everytime and always ask how my day is and tell me to have a good day/weekend, need more people like them in customer service for sure!”
“Larasha Rice is an amazing banker. She is personable, professional, and has a great sense of humor. The day that I visited this BMO location, I had came about ten minutes before they were closing to set up a bank account. She accommodated me and allowed me to finish my paperwork without rushing me out the door. This professional should definitely be recognized for her patience in braving that slick snow and for taking her time with me! Thank you so much ☺️”
“Staff is always pleasant and very helpful. I can always count on Lupita to answer any questions. I like that some of the staff has been at this location for years which makes my interactions with the bank comfortable!”
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“I would say Professional , kind employees especially Victor . He helped me do my paperwork in a few minutes and he answered all my questions with full acknowledgement !”