The Cricket Wireless Authorized Retailer located at 6 S. State Street in Elgin, Illinois provides exceptional customer service that sets it apart from other Cricket stores in the area. Customers consistently praise the knowledgeable and friendly staff, particularly Assistant Manager Pedro Martinez and employee Kassy, for their patience, expertise, and welcoming attitudes. One long-time Cricket customer was pleasantly surprised by the positive experience, noting that Kassy and Pedro "rolled out the red carpet" and made them feel valued. The customer appreciated the staff's willingness to thoroughly answer all their questions about phones and technology, a stark contrast to the "rude attitude" experienced at other Cricket locations. Another reviewer echoed these sentiments, stating that Kassy was "extremely helpful and knowledgeable" in assisting with a new device and retrieving photos. The reviewer even expressed hope that Kassy would soon be promoted to a managerial role. While the store's location may present some parking challenges, customers consistently describe the interior as clean and organized. Overall, the Cricket Wireless Authorized Retailer stands out for its exceptional customer service, knowledgeable staff, and welcoming atmosphere, making it a recommended destination for Cricket customers in the Elgin area.
Kristina was extremely nice and helpful would recommend anyone to ask for .her to help you.
February 2025
Kristina was very helpful in finding the right phone plan for me. She helped me make a email!
August 2022
Service was awesome. Was at another cricket store in Elgin. Not helpful. Pedro Martinez assistant manager was so helpful. He needs a raise. That's the kind of service that makes a business successful.
