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May 2021
After traveling the luggage some how snapped as i rolled it through the airport on the carpet but Heys took care of me and was able to replace as i was still in the warranty period.
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March 2019
Heys America give the best customer service I have ever experienced!
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February 2019
had a broken handle on a bag purchased about 14 months ago or so (the retractable part wouldn't collapse down) and the Heys team was all over it. Emailed with them and was told to bring by the Elgin office. Maria there was fantastic, and the bag was fixed in under an hour. Great customer service!