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“I went to this store to buy a replacement cabinet hinge. They didn’t have what I needed but they went out of their way to find a local store that carried the item. They called the store and printed out the exact product I needed. If they were this helpful in finding a product from a local competitor, I can only imagine how helpful they would be if I was their customer.
What a great store. It’s hard to find customer service like this anymore.”
“I had such an exceptional experience at this Home Depot location that I felt compelled to share it.
After visiting multiple stores trying to find a plant that matched the aesthetic I needed for my office, I kept running into limitations and was honestly feeling discouraged. When I arrived at this location, I was greeted by Aidan, who immediately stood out for his kindness and willingness to help. He took the time to really listen to what I was trying to accomplish and genuinely cared about finding a solution.
Shortly after, the manager, Shi, stepped in — and together, they went above and beyond to make something work for me. What impressed me the most was not just that they helped, but how they helped: with positivity, creativity, and a true customer-first attitude that I hadn’t experienced at other locations.
Aidan personally assisted me every step of the way, and both him and Shi made me feel like my request truly mattered. Even when I had to come back with a small issue afterward, Shi handled it with the same level of professionalism and kindness, immediately resolving it without hesitation.
It’s rare to come across people who genuinely care about customer experience the way they do. Their attitude, patience, and willingness to go the extra mile made a lasting impression on me.
Thank you, Aidan and Shi — you turned what had been a frustrating search into such a positive and memorable experience. I truly appreciate you both.”
“These guys are great! I had a small job ( replacing two small windows & caulking up some gaps in my larger windows) and everything was addressed in a timely and efficient manner. This is the second time I have used this company and I would highly recommend them .”
“Nice selection outdoor plants but needed more space for it. I feel like it is overcrowded. Definitely need more better options of plants like spruce highly recommended.”
“Home Depot is the biggest shop for construction materials.All types of garden materials also available. Neat and clean prices are .very cheap. We can even get construction materials like a ladder and all for rent also. Stffs are very cooperative. Quality of the products are very nice. All type of painting materials available. They are offering variety of interior as well as exterior painting materials”
“Great customer service inside plumbing area on 7-17-26 at around 8pm there was an old gentleman sorry didn’t notice his name, but he helped me find what I wanted and also provided guidance which solved my plumbing issue! Thanks”
“Fantastic thrift store, they have great selection of new (when they get items in) and used items. Also goes to a great cause, and they’re conscious of the environment which is a nice plus.”
6:00 AM - 10:00 PM
990 Algonquin Road, Arlington Heights
Home Improvements
“This Lowe's is in a convenient area, easy in and out of the parking lot. Compared to our local Home Depot, the staff here seems friendlier and easier to find when you have questions. We recently stopped in here a lot when doing a home bathroom remodeling project and found what we needed pretty quickly. Thanks for the great service! Check out their seasonal holiday section for some standout items.”
“We bought a table here. They disassembled it for me so that it could get into the car. The staff is very friendly, they told me everything and answered all my questions (taking into account that I am not very fluent in English). I liked the furniture, but it is constantly changing there.”
“I had a great experience at Home Depot thanks to Irene. She was extremely kind, professional, and genuinely helpful from the moment I asked for assistance. It’s not every day you come across someone who takes the time to make sure a customer is taken care of the right way, but Irene did exactly that.
She was patient, knowledgeable, and made the whole process easy and stress-free. Customer service like this is hard to find these days, and it definitely deserves to be recognized.
Thank you, Irene, for going above and beyond. Home Depot is lucky to have someone like you on their team! Sincerely
Bobby Spina
John Youngquist”
“I can always find what I need to get my jobs done. From the friendly and knowledgeable service shown by the associates, to the instock or special order merchandise that I need to do my work, I can always count on having a great experience when I shop here.”
“Jenn was really helpful and made everything so much easier. She was super nice and actually took the time to help me out. Definitely appreciate her customer service!”
“Unfortunately I did not find a patio set that I liked. They had a good variety but not for my little patio. Usually I can find what i'm looking for. The staff are friendly and helpful.”
“Honestly the Green has steadily improved over the years. And I definitely prefer it here over the Orange or the Blue.
Lumber, millwork, etc still has some quality issues, and they still pile all the picked-through trash back onto the stack instead of RTVing it.
But they keep the stores clean, the staff seems happy to be at work, and their prices are usually the best of the three.”
“Patrick was very professional and took care of my entire kitchen quickly and it was affordable. The delivery was fast as well and everything arrived in 10/10 condition. Highly recommend!!!”
“Another great experience with Diamond Paint. They are remarkably helpful people - spent 40 minutes with us custom matching a stain for a new table top - need it to match the rest of the set in our kitchen. No extra charge - just the cost of the stain and varnish. Have had similar great experiences with them before.”
“Employee of the day, week, month possibly year would be Leslie at the front. She greeted me this morning when I bought a propane tank. Working's hard working on Saturdays can be harder. It's nice to have people who care about what they do and I'll always be back to the store because of that”
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“Verena at the paint counter put in a half an hour of work color matching the stain for our deck. She ended up having to eyeball it. She still took the time to add it under our account at the end so we could buy more if we need it. She is amazing and I don’t know how we would have finished our deck project without her.”