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“Review written 8/17/2025. Customer service kind of rude about a return I did just because I couldn’t find the receipt. I didn’t mind store credit, so why be rude about it?
But nice selection of items including cool inflatables (see black cat pictured here)”
“They are so knowledgeable and always help me to find the perfect hardware. I always bring either a cabinet door or a handle I removed to make sure I get the right size. If you can't find what you are looking for there you won't find it anywhere.”
“Christopher Ash found just what I needed, had it shipped to the store in one day, and Joey Ruefer was extremely pleasant and efficient assisting in my pickup. Thank you Studio41!”
“I found Around Town Glass & Mirror in April 2025. I needed my glass shower door acrylic strip replaced - it had become cracked and difficult to clean. Not only did they replace, they showed me how to clean and what to clean with to not damage. In addition, they adjusted the door so it would swing closed. Cost $60.00.
I thought that was a fair cost.
As they were leaving, I inquired if they replaced glass in mirrors.
I handed over a full length antique morror encased in wood that belonged to my Great Grandmother. I requested a beveled mirror. That took about 4 weeks and was a little under $300.00 (what I expected). Both jobs were executed beautifully and professionally.”
“I’d like to express my deepest gratitude to the young man Sean in the lawn equipment area. Not only did he answer all of our questions in our time of need during a power outage but he helped myself and my wife load up other items we would’ve forgotten. BIG Kudos to this gentleman!”
“Nice selection outdoor plants but needed more space for it. I feel like it is overcrowded. Definitely need more better options of plants like spruce highly recommended.”
“This Lowe’s shows up the way a home improvement store should.
Clean. Organized. Stocked with intent.
As a handyman and homeowner, I don’t have time to wander—I need to execute. The layout makes sense, the inventory is dependable, and when you need help, the team steps in with answers—not guesswork.
This is a store built for momentum. You walk in with a problem and walk out with a plan.
That’s the difference.”
“Great service, helpful and knowledgeable people, competitive prices. A great “go to” when you need to get projects done. What you need is in stock and immediately available. The staff knows the projects in their department and will help when a project crosses over multiple departments. They also know the latest products available and can inform and demonstrate them. Way better than your father’s hardware store. The team at the Palatine store is outstanding.”
“I’ve been a life-long Home Depot customer and they’ve earned my trust and loyalty. Nothing but amazing things happening at this local Palatine Home Depot! They really embody “How Doers Get More Done. You can do it. We can help” mindset. I don’t believe there was ever a time I came in and they didn’t have what I was looking for or HELPED ME by any means get what I needed.
Note to MANAGEMENT: Sadly though, I had to report a concerning experience I had with COREY in the Plumbing department. I came into the store looking for an adapter for a new shower head I was installing. Corey approached me and offered his help, which I accepted. Without checking inventory or offering to look further, he immediately stated, “We don’t have it here. Try buying from the manufacturer.” This response was both dismissive, super unhelpful, and highly inconvenient. Based on prior positive visits at this store, I found it surprising that no effort was made on Corey’s part to verify availability, other than “try somewhere else.” After Corey walked away, I continued exploring on my own. It took me 20 minutes, but eventually I located the exact adapter I needed that was in-stock!! It was a perfect fit! What was Corey talking about? Did he not want to truly help? Or was he inexperienced and should not be working in plumbing?
Also, while I was testing fittings, I observed and overheard multiple other customers approach Corey for assistance. On every single occasion, I heard him respond with the same statement he gave me moments ago: “We don’t have it here, try elsewhere.” This pattern suggests a lack of effort to assist customers and raises serious concerns about potential lost sales and diminished customer experience. I’m a business owner and thats bad for any business. I truly value Home Depot’s expertise and typically receive excellent service from other employees. However, this first-time interaction with Corey demonstrated poor customer service, unhelpfulness, and blatant misrepresentation of product availability. You would think they want to do everything possible to keep my business, not the exact opposite and send me and many others away. I’m glad I ultimately found what I needed, but the store nearly lost my business due to this experience. Can you image how many hundreds or thousands of dollars this business lost?
I hope this feedback helps improve service standards moving forward.”
“Came in last week with my wife looking for some indoor plants and had a great experience at Lowe’s. We were helped by a wonderful employee named Sue who was incredibly sweet, enthusiastic, and very knowledgeable about the plants. She took the time to answer our questions and made the whole visit enjoyable. Sue is truly a treasure and a great representative of Lowe’s!”
“I went to this Home Depot on my way home from work to get some electrical things. I did not really know what I was looking for but Kevin came to the rescue. Kevin was very knowledgeable and friendly! GIVE KEVIN A RAISE!!”
“I went there to get some muriatic acid and I saw a woman wearing a Home Depot apron and asked her where it was and she walked me all the way to the garden center and showed me exactly where it was! Her name was Shah and she was awesome!”
“Fantastic thrift store, they have great selection of new (when they get items in) and used items. Also goes to a great cause, and they’re conscious of the environment which is a nice plus.”
“I had to get a new faucet and the supervisor in the faucet department gave me an incredible deal and was absolutely above and beyond with help. I feel bad cause I forgot his name. But I will be going back for any home needs for sure. Pretty sure , this is the only five star I ever gave.”
“This is the store I usually go to for garden supplies. The store is always clean and well organized, with friendly associates. I had great experience at the store today when picking up 8 bags of garden soil by myself. The store associate Umar generously helped me haul the loaded cart to my car and loaded all of them into my trunk. I would highly recommend this store to anyone in the neighborhood.”
“Patrice as an exceptional employee of Niles location really surprised me with her friendly yet extremely professional approach and made my experience pleasant and satisfying. Thank you Patrice!”
“Employee of the day, week, month possibly year would be Leslie at the front. She greeted me this morning when I bought a propane tank. Working's hard working on Saturdays can be harder. It's nice to have people who care about what they do and I'll always be back to the store because of that”
“Another great experience with Diamond Paint. They are remarkably helpful people - spent 40 minutes with us custom matching a stain for a new table top - need it to match the rest of the set in our kitchen. No extra charge - just the cost of the stain and varnish. Have had similar great experiences with them before.”
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“Estela was very helpful at helping me purchase my new washing machine. She also made sure that I got as many discounts as possible! I'm very happy with this purchase and with Home Depot, because of Estela!”