July 2026
I wish to commend employee Muhammad Hasan of the Citibank branch in Elmhurst, IL. He was able to help me with an issue I had with Citibank corporate. Muhammad was most helpful and extremely patient (with me) in resolving the issue.
April 2026
Jonathan Rodriguez and Muhammad Hasan at the Citibank Elmhurst branch are fantastic. Today, they stayed open after hours to help me finish a transaction. Great customer service for sure! CW
October 2025
Phone customer service is terrible. One can barely understand the obviously outsourced agents on the line. Expect at least a two hour run around to get any business done with their frequent hang-ups of your call and menu repeats to get a live person and the right dept.
