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November 2023 by Heather D.
The worst pharmacy EVER!! Rude, slow you will wait a very long time and don't be surprised when they don't have your meds ready.
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October 2023 by Google user
Needed a prescription they had in stock called at 3pm 9/28 yesterday. Was told it would be ready in 2 hrs came in 4 hrs later at 7 pm line was to the back of the store wasn’t ready! Came in the next day 5 min after opening time (9:05am) 10 ppl were ahead of me NOT READY Again! Waited in that line for them to tell me it wasn’t ready. 1 star only because that pharmacist was nice. 10/10 dont recommend if you don’t have to go here don’t.
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October 2023 by Victoria S.
you're better off getting your prescriptions elsewhere or getting them delivered. 90% of the time i go by i either have to wait at least 30 min and the drive ups rarely open it's not worth it
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October 2023 by Lisa A.
Constantly backed up and takes hours to get prescriptions. I called for update and was put on hold for 10 minutes and then disconnected.
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September 2023 by Michael N.
They don't have enough people working at the pharmacy. It's a line 12 deep and not moving. This after my prescription wasn't ready and I was told to come back. They always seem confused and there doesn't seem to be a single transaction that goes without a problem. Do better.
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July 2023 by Tina J.
The pharmacy workers are very rude and unprofessional. They talk over you and treat customers very poorly. Word of advise pick a different pharmacy because this location is horrible. If I could leave a review with no stars it would be this place.
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June 2023 by Elizabeth C.
For all the times I've walked into Walgreens, this is the 1st time I'm leaving a review. I'd rate most of my experiences to a solid "meh" until today!! I just met the most amazing Maria! I was mumbling to myself about sparking water. She overheard me and walked me to where it was. I'm pretty sure that she was on a break. It's hot out. I'm thirsty. Having some water is like winning the lotto. I walk up to the register in a long line and guess who is running to open another register?! Maria! She notices a Nick in a water bottle I was purchasing for my niece. It was the last one. She asked for me .. without me asking!.. if I could get a discount. I did! And then to finish it all off .. she leaves me with a tip.. make your Walgreens purchases online and then schedule for pick-up. Chances are high on cost savings... there you have it. Maria at Walgreens in Evanston is the bomb!!
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April 2023 by Daniel “Vishera”
Tho this place has mostly negative reviews, I'd like to say some kind words. This Walgreens is very clean & modern. Parking lot has a car charger if you EV people who have to stop by the pharmacy & get a charge. Pharmacy lines are insane. Lines are long & if you need your meds, that line you will have to wait in. I've never really had a problem with waiting in line. There's only as fast as they could move.The rest of the store is very clean, modern, well lit, stocked up. However I only go to Walgreens for the pharmacy, the rest of everything else sold here is completely over priced. Some things I get at the dollar store are things being sold here for $6. It's not a place I'd like to shop at for the regular goods. 1 other annoying thing is there are frequently homeless people outside the door asking for donations. That get's annoying & why 1* was removed.
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February 2023 by Eric W.
Horrible customer service at the pharmacy. Pharmacy tech was rude and really short about prescriptions not being ready. This used to be good store. Avoid at all costs.
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December 2022 by Christopher Burton (Chris)
Rude staff who stand around doing nothing while I’ve watched one guy check out over 20 people. Only when he asked for help did they then bother to work to get the lines down. Also having to wait 35 minutes for a flu shot? Unbelievable. Not sure what’s going on with the staff at this location but I’ve never seen a Walgreens pharmacy operate in this manner.
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December 2022 by Marcelo Keppy
Convenient location, clean, stocked at all times, and pharmacy is organized and fast to attend to customers.
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December 2022 by Ambi N.
FYI- Albert is the store manager & Albert will lie when asked to co tact you by corporate and say he tried to call and couldn't get you. Thank goodness for Phone logs. Won't ever shop here again. Never had a reason to need a manager at this store in 18 years of shopping here. Today, I was sicker than a dog but have to work tonight. Went to get much needed cold medicine. Got to register to use FSA funds which I have sufficient. All I got were cold meds- but the guy at register who also claims to be a manager said he couldn't tell me what wasn't covered. I had already run my FSA card thru. I said I have to cancel as I didn't bring my debit card with. Marii said he voided transaction. I asked if we could try again but remove one item I thought the FSA might not approve. Ran card thru- still said I owed $14. I said - I have to void again as the FSA was only card I had and he claimed he couldn't tell me what item wasn't being covered. He tossed register receipts both time in trash. Before leaving I asked him if I could have the voided transactions in case the charges went thru. He said- we don't do that. I left store empty handed. Decided to use CVS but checked my FSA transactions- sure enough both alleged voided transactions went thru- totaling $85 and I left with nothing. Tried calling and went to store. Got nowhere, even while calling my FSA provider trying to tell them the transactions went thru. Marii's take was I was just supposed to "trust him" and leave the store with no proof of voided transactions. My FSA told me to try the pharmacy when I asked if manager was Marii- they looked at me and said No. They called a manager to back and from the getgo I knew I was going nowhere. He came out with Marii in tow and had a sloppy hat on, dirty sweats, name tag obscured with junk and was literally popping food into his mouth the entire time he was talking to me. The store was crowded- I was sick as a dog. I got nowhere. People like Marii and Damian rely on talking to you dismissively and putting up a wall and basically rely on you breaking down so they can just dismiss you as a complaining Karen. How do I ever shop at a store again that charges me $85 bucks for items I never received and gives me nothing to prove they voided my transactions. 18 years of shopping here and prescriptions. I'll never set foot in the place again unless some drastic measures are taken- namely firing crap managers.
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December 2022 by JoDe D.
COVID: Previous to covid that had great staffing and great service. Today, they are understaffed, the head pharmacist is unprofessional as she hides all day and won't take calls. I've been hung up on them three times. Im not a mean person, I just can't see why we're waiting either in our cars or in the actual line for up to an hour to get prescriptions.I have changed to a new Walgreens and they are so much more accomodating. The Dodge and Main Walgreens is fantastic. I'll be pulling all my needs away from Chicago Ave. Walgreens.
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November 2022 by Kiely Cushman
Don’t waste your time. Go *literally* anywhere else if only for the sake of your own mental health. Unless you’re okay to stand in line for 37 minutes (I timed) to buy Tylenol. Then it’s GREAT!
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October 2022 by Thomas Snydacker
I don’t typically leave reviews, but this pharmacy is so consistently horrible, I felt the need to scream into the void. First, there is always an absurdly long wait to get to the front of the line, which is not necessarily their fault. However, things never go completely right when I am finally seen. In the past year I have had these issues, for instance:1) I waited almost two hours for a flu and Covid vaccine even though I had an appointment. When I finally went back for the shots, the pharmacist told me he wouldn’t do the flu vaccine because he was “too busy,” and I would need to come back. This after, again, waiting almost two hours past my appointment time.2) I had a scheduled drive-through PCR Covid test. The woman at the window clearly didn’t know what to do. They then lost the result of the test.3) I had a notification that I had a prescription to pick up. When I arrived to get it (and of course after waiting in the long line) they said they had no record of it. When I showed them the notification, they said although that seemed right, they couldn’t help because it wasn’t in their system.If you have the option to go to any other pharmacy, I would suggest you go that route. I have a hard time imagining a worse pharmacy than this Walgreens.