Macy's Evergreen Plaza is part of the well-known Macy's department store chain, which has been serving customers since 1858. This location offers a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Besides clothing and shoes, the store also features housewares, gifts, and furniture in select areas. The store maintains a higher-end shopping atmosphere, similar to other Macy's locations, and is known for its quality merchandise. Customer experiences at this Macy's vary. Many appreciate the helpful and friendly staff, especially noting a manager who was patient, kind, and thorough during a return. Shoppers also enjoy the quality and variety of items available, and many plan to continue shopping there. However, some customers mention issues such as long checkout lines and a lack of personnel on the sales floor, which can make shopping less convenient. One notable negative experience involved a store employee who used offensive language during a phone conversation, which shocked and upset the customer. The incident led to the customer reporting the behavior to the store manager, who responded promptly. The employee involved denied the incident, but the customer was deeply affected by the inappropriate language and the employee’s subsequent attempt to hide. This event highlights concerns about customer service and staff conduct at this Macy's location. Overall, Macy's Evergreen Plaza offers a good selection of high-quality merchandise with mixed reviews on customer service, with many customers enjoying their shopping experience despite some operational issues.
So underrated, always loved Macys and I was surprised this was a backstage love it
October 2025
First time ever in a Macy's store. Impressed with most of the clothing I saw. The lower priced items were impressive and I will be going back there to shop again.
October 2025
Absolutely love this location. Staff was friendly and professional.and the store was clean and we'll organized.
