PetSmart is a large retailer offering a wide variety of pet supplies, grooming, training, and adoption services. This particular location provides convenient access to reasonably priced toys, food, and supplies. The dog training service receives high praise, described as fantastic. The grooming service itself yields very good results, with nice groomers and convenient hours at prices better than a veterinarian. Customers find the service good. However, significant criticisms focus on customer service and operations, particularly in the grooming department. The grooming department is described as in desperate need of attention, with employees who could benefit from professional development in basic customer service. Multiple reviews mention a lack of basic courtesy and even nastiness from some staff, though others are noted as nice and friendly. Operational issues include groomers being late for special service appointments and an inefficient drop-off process that forces pet owners to wait outside in cold weather before store hours. Furthermore, customers report being told to leave immediately if they are in the store area before official opening, even when picking up a pet from grooming. General feedback indicates that the store often appears understaffed, making service slower as employees move from one end to the other. Some employees also give the impression of being unhappy, which affects the overall customer feeling.
PetSmart in Evergreen is a great store to shop, having a Bansfield hospital, and grooming on the premises makes my shopping experience a Great place to visit.
July 2024
Great customer service, clean store, prices could be better
July 2024
Had everything I needed and I seen some stuff that I want it
