Best Buy is a convenient place to shop for electronics without waiting for shipping, as their pricing is not a ridiculous markup anymore. While sometimes a desired product is not in stock, the store can ship it directly to a home, often exceeding delivery expectations. The experience can be heavily influenced by the employees, who are frequently described as extremely knowledgeable, kind, helpful, and professional. Many staff members provide great detail on products and credit options without being pushy, offering clutch recommendations and professional opinions based on questions. They are willing to go the extra mile, gladly answering questions and providing excellent service, whether purchasing appliances, laptops, or iPads, or utilizing the Geek Squad for data transfers or repairs. These employees, including consultants and representatives, show genuine investment in the shopping experience, making customers feel comfortable and willing to return. However, past and present experiences with the credit process can sometimes be problematic, potentially costing time and money. Ultimately, the knowledgeable and personable employees are what make the experience, as they can truly make or break a visit to Best Buy.
