Verizon offers mobile services, 5G home internet, and business solutions, with options for in-store appointments and online orders. Customers can pick up online orders in-store or enjoy free 2-day shipping and same-day delivery where available. Reviews highlight mixed experiences with customer service. While some customers praise the helpfulness of specific employees, like Justin and Rob, others express disappointment with the knowledge and attitude of some staff members. Issues with order accuracy have been reported, leading to long phone calls to resolve problems. Despite these challenges, many customers appreciate the kindness of the representatives they interact with. Overall, Verizon has a range of services but may need to improve consistency in customer support and efficiency in order handling.
In store representatives all are very friendly and knowledgeable. But online phone representatives should know the same knowledge as in store representatives. All information changes when you get to the store.
June 2025
Not helpful. Looked bored. Got more information about the phone I was looking for at Best Buy. If you're not sure about a phone, go elsewhere for the facts. I'm pretty sure I knew more than the sales person who didn't know prices or gig.
June 2025
Always a great experience going into this store. The guys are polite and very helpful!
