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“Needed my phone fixed 8 minutes before they closed and he still accepted me in and fixed my iPhone 15 plus in 10 minutes! I’m from out of town and was so upset and worried I wouldn’t be able to fix it until the next morning but he allowed me to come in anyway. So friendly and fastest service ever. I am so grateful. Thank you!”
“Totally enjoyed work one with Mr. Pierre White! Very helpful, good knowledge share on handling former account with another service provider; plus enjoyed working with Renea!!! Both Professionals!!”
“My phone locked up on me because I had added a pin number for an app I was trying to open. I had no idea how to unlock my phone. I havw lots of memories and apps that I use. Google said the store closed at 8pm. It closes at 7pm. I got there around 6:40pm. Matt took his time to look and discover what had happened to my phone. He fixed it for me and I am so thankful for his care and concern. You have a great employee there. Thank you Matt!!!”
10AM - 7PM
4811 211th St, Matteson
Mobile Phones
“Service was amazing! Nevaeh was the one who attended me she was super patient, professional, and explained everything in a way that was easy to understand. She made the whole process smooth and stress-free, and I never felt rushed or pressured. She went above and beyond to make sure I got exactly what I needed. Verizon is lucky to have her, I highly recommend asking for Nevaeh if you want great customer service!”
“I had an amazing experience with Krissy today! I was having a frustrating issue with my phone not charging and my data. Krissy handled it with incredible patience and expertise. She explained everything clearly and got me back up and running in record time. Highly recommend! 5 STARS!”
“I had an amazing experience here… This was easily the cheapest screen repair in this area. The worker was extremely helpful and nice and it only took 2 hours to repair the screen!”
“I had an excellent experience at this location while upgrading my device. Abigail was wonderful to work with—she went above and beyond to transfer everything from my old phone and made sure we were set up with the best plan available.”
“I really enjoyed my visit with Cricket Wireless! They help me switched over and they were really patient and stuck with me through! And they helped me with signing into my apps! Thank you!”
“I had an excellent experience thanks to the general manager (Jay). He was incredibly kind, professional, and truly went out of his way to make sure everything was perfect. His level of care and dedication made a big difference, and it’s clear he genuinely values customers. He absolutely deserves recognition and honestly, a raise for the outstanding service he provides.”
“After a total of 6 hours over 3 days, with 6 customer service representatives (in person and over the phone)—it’s HANDLED.
Monica and Lauren have been amazing! I came in with more problems than money. I’ve spent my entire weekend in Chicago troubleshooting this phone issue! In 20 minutes—everything was solved. They also showed me how to avoid repeating the issue in the future.
10/10 experience!”
“I came into the store extremely frustrated because I was having major issues. I was very lucky to have Efrin assist me. Efrin is a very pleasant young man who helped me when no one else could. He went above and beyond to help solve my issue. He took the time and effort to figure things out. I was so happy that I wanted to give him a huge hug. I have had bad experiences in other AT&T stores, but this one in New Lenox w/Efrin was fantastic. They are very lucky to have him. Thank you so much Efrin, you made my day.”
“I called in the morning saying that I was out of Internet service, And a gentleman named Cornell Looked up my address to make sure T-Mobile was available where I live. I went to the store. He was very helpful very nice and I walked out with my modem for Internet and it was very easy to set up and I’m thoroughly happy!!!”
“EVERYONE SHOULD GET THEIR SERVICE THROUGH BOOST!
I HAD XFINITY FOR 7 YEARS AND AFTER 7 YEARS I HAD A SITUATION WITH THEM THAT THEY WERE NOT WILLING TO WORK WITH BECAUSE THEY HAVE A NEW UPGRADED SYSTEM THAT WILL NOT ALLOW THEM TO HELP ME ANYMORE AND BECAUSE OF THAT I WAS VERY UPSET AND I DECIDED TO MOVE MY SERVICE OVER TO BOOST MOBILE. SALEEM AND DANIEL ARE BY FAR THE BEST AND MOST PERSONABLE REPS AND THEY WILL GIVE YOU EVERYTHING YOU NEED AND TAKE CARE OF YOU I TRUST THIS PLACE AND I HAVE ALL SIX OF MY PHONES THROUGH BOOST!
THANK YOU SO MUCH SALEEM & DANIEL!”
“Moe Knows…
Fast, friendly and really fair prices. The 5th time fixing my iPhone screen threw a screen protector on for free! I won’t shop any where else… they are apart of the Community…”
“Hello, I recently paid a visit to Phones & More store looking for help in repairing my Iphone 11. Upon going into the store I was greeted by the owner with a nice smile. My issue on my was serious and to my surprise repaired quickly and my questions were answered with expertise. My phone was totally inoperable and I'm happy and satisfied for doing business with Phones and More. I definitely would recommend this store to anyone who have phone issues and more. Thanks to their quick service I can communicate.”
“Man, this location really is the best. The entire staff is super cool and knowledgeable. They far exceeded what I expected from T-Mobile's customer service. I will not go to another location. I really can't say enough. Jorge helped us today and it felt like we were hanging out with family. Again though, the entire staff is really good.”
“The employees here are honestly the best. Very helpful and went the extra mile to help me. Jay walked me through the process of my new service and was extremely professional.”
“RON** was absolutely amazing to work with. I came in with a bunch of problems and he handled every single one of them without hesitation. He was patient, professional, and really knew what he was doing. By the time everything was finished, all my issues were completely taken care of. I highly recommend Ron if you want someone who truly gets the job done.”
“We dropped into the New Lenox location after a frustrating turn of events via the phone customer service thru T-Mobile. As brand new customers to your company, I am thrilled to say my first in person encounter was with Kyle C. and let me tell you, if I could give this young man 10+ stars, I would!! What a joy it was to work with him. He was smart, kind, professional, patient, and a wonderful personality for this position! He made me even more glad we left AT&T! We now have 2 phone lines and home internet, all set up thanks again, to Kyle! This young man deserves a raise in my opinion and should be training others in customer service too! Well done Kyle and thank you. If you're considering switching providers, go see Kyle!”
“Here's a professional review for T-Mobile at 16100 S. Harlem Avenue, Tinley Park, Illinois:
I recently visited the T-Mobile store at 16100 S. Harlem Avenue in Tinley Park, Illinois, and I was thoroughly impressed with the level of professionalism and service I received. The staff demonstrated exceptional patience and professionalism while efficiently handling a large and diverse crowd of customers.
Francisco, the representative who assisted me, was particularly outstanding. His courteous and knowledgeable approach made my experience seamless and enjoyable. As a result, I purchased multiple items during my visit and plan to return today for additional purchases.
I felt extremely comfortable and proud of the team at this location. Keep up the excellent work, T-Mobile Tinley Park!
Best Regards,
Renee”
10:00 AM - 8:00 PM
15896 South La Grange Road, Orland Park
Mobile Phones
“I went to have fiber installed in a new second home near our family. Wireless customers are supposed to get a monthly discount on new fiber installation. I was denied because our existing wireless service is registered at a different address. I reminded them about AT&Ts pledge that existing and new customers are treated the same. Tiffany assisted me. She understood my point and persisted in pursuing my claim until I was satisfied. Tiffany was an excellent customer advocate who is experienced and knowledgeable. What could have been a bad experience became positive. Thank you Tiffany!!”
“Really nice dude I think his name was Moe. Very professional and knowledgeable kid. I wanted to pay my bill, but Moe was able to explain to me the difference between gravity on mars and the fungi that grows on feet.”
“Omg Larry was amazing!!!! I lost my phone & went to another T-Mobile & they weren't able to help. I came here & although he was heading out the door, he helped me either way. He's such a life saver!!! I'll definitely always come back to him!”
10AM - 8PM
4800 211th St C, Matteson
Mobile Phones
“I came in after getting sent to multiple locations they really help me out took there time and explained everything thing to me marus great dude ask for him or kellie very helpful 10/10 ask for them”
“I just wanted to give a huge shoutout to Penny, the manager at your location. She was absolutely amazing—super helpful, supportive, and made the whole process of getting new devices for myself and my son, as well as setting up new Internet service, incredibly smooth and stress-free. Thank you, Penny, for your outstanding service!”
7AM - 11:59PM
2370 E Lincoln Hwy, New Lenox
Mobile Phones
“Great place to shop for the most part. One thing I'd like to comment on for improvement is the water section. I used to go there and that section was chock full of choices. That all changed about a year ago. Now, you'd be lucky to find a bottle of water and I find that to be a girbage experience. Please watch your stocking levels or the neighborhood is likely to go thirsty .”
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“Kara was very patient and helpful in getting the transfer from my old phone to my new phone set up. Prior to that she explained all of our options to help us decide which phone and package to choose. I have Resound hearing aids and got a Samsung 26. It took 24 hours to successfully pair up my hearing aids with the phone. Just an FYI to other Resound Hearing Aid wearers.”