New Balance Geneva is a premium athletic footwear and apparel retailer located in the heart of Geneva. This store is dedicated to fitness enthusiasts, athletes, and anyone who values style and performance in their active lifestyles. Customers can expect a carefully curated selection of New Balance's latest footwear innovations, designed to enhance comfort and support during workouts, runs, and everyday activities. The apparel collection complements the footwear, offering stylish and functional options for fitness routines. Reviews highlight excellent customer service, with staff members like Nick, Jeff, and Maurice being noted for their patience, knowledge, and willingness to help. Customers appreciate the personalized attention, including professional fittings and detailed consultations on foot health, often involving 3D scans for a better understanding of individual foot needs. The friendly and approachable nature of the staff adds to the boutique-like atmosphere of the store. Many customers return yearly, citing the comfort of New Balance shoes and the enjoyable shopping experience. Overall, New Balance Geneva stands out as a go-to destination for quality athletic footwear and exceptional customer care in the Geneva area.
Staff are super helpful. Helped a lot with sizing and things like versions of the same shoe. Made recommendations on when to buy due to product updates and insight on different idiosyncrasies of the different model lines.
May 2026
Had a cool experience recently. Needed some shoes for my 12hr shifts. Maurice didn’t hesitate to assist me, did a foot scan, and asked me what I’m looking for while giving me options. Very patient guy and really good at individualizing costumer experiences. Thank you very much !
April 2026
I came in and grabbed a pair of black 9060s and Maurice was working. Very patient, knowledgeable abd he even had some great recommendations. 5 stars because of his customer service
