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“Wonderful! The entire process was smooth, stress-free, and honestly better than I ever expected from a storage facility.
Heather is absolutely phenomenal. She went above and beyond to make sure I had exactly what I needed, answered every question with patience and kindness, and truly made the entire experience feel personal and easy.
The facility itself is spotless, well-lit, and feels very safe. Pricing is fair, access is
convenient, and everything is clearly explained with no hidden surprises.
If you’re looking for a storage facility you can actually feel good about using, this is the place—and if you’re lucky enough to work with Heather, you’ll be in the best hands possible. I highly recommend this location to anyone needing storage!”
“Me and my family been renting with them for over 20 years. Steve and Anita are awesome, they are very friendly, knowledgeable and professional, they go above and beyond to help you out. I know my stuff is very safe there, which puts me at ease, I never have to worry. The facility is very well kept, super clean bathrooms, halls and storage units. They most definitely should get a raise or at least a bonus!! They Rock!!??????????”
“Best service I’ve ever experienced at a storage Comapny. Michael was professional and went out of his way to explain things in full detail about the procedures and policies of the company. Five stars!”
“We opted to reserve through their website because it allowed us time to think about size we needed; provided 3D view of storage units, and compare prices. As well, staff on duty to answer questions or concerns.”
“Site was nice and clean. Amber was very helpful and showed me different units to make sure I selected the best one for my needs. I like the drive up area is great for loading and unloading.”
“Joyce is the BEST at Customer Service at the Algonquin Location. She was so helpful in getting us the right storage size at a great price. The facility is so clean and the grounds are well kept.”
“Khalilah has been extremely helpful and knowledgeable with helping me getting storage space including transferring to another unit.
Greatly appreciate your help.”
“Aliza was amazing!!! I had trouble getting into the gate and she worked with me until the issue was resolved. And yes, it was human error on my part. However, she was so patient with me and very kind. She even set me up with the public storage app so that I wouldn’t have any further issues. Thank you, Aliza!!!!!!!”
“The process online was super easy but ran into a hiccup when trying to complete everything. I went to the store and Irene was super helpful and got everything set up for us. She was very nice and easy to talk to.”
“I just started renting a space for my overflow of items. I had a couple issues that I needed help with. Lori the manager was sooo helpful. She is an asset to the company and deserves a star on customer service. Very clean property, highly recommend.”
“Brent and his crew has been amazing. I just wanted to thank your team for the excellent job they did with my move. The movers were professional, on time, and very careful with my belongings. They worked quickly, stayed positive, and made the process so much easier for me. Please pass along my gratitude to the crew—I will definitely recommend your services to others.”
“I been in others cube smarts locations ....i would recomended this one ..the guy from the office its pretty good and 5 star costumer service ..the units itself from this location are the most clean i had seen so far from other locations”
“They have one of the cleanest and most well kept facilities in the Elgin area. I got a 10 x 10 unit and it fits so much stuff! I couldn’t be happier! I would highly recommend working with these guys.”
“When I first opened my unit, I feel like the customer service was not how it should have been. Soon after Savannah started, and everything has been wonderful. She's always responsive if I call and is always been very helpful to me and I appreciate her.”
“It was easy to sign up online. I received a call from one of the managers, Mike, who was very informative. He walked me through the facility and even showed me where the bathrooms were.”
“Although I’m a new tenant, I do like your services and your Agents seen to bevery nice. I will give it a five star as long as it continues with the great service you You offer”
“I had an inside storage unit the best storage place I’ve used the staff is amazing and they had an awesome promotion going when I got my storage unit I will definitely use them again thanks AAA”
“Love it! First time using a mover and Tom was on point. He personally stopped out to actually look in person!!!
Tyler & Jorge were a well oiled machine & super helpful. They worked really great together with Tom & I was downsized in my new place by lunch time!
They took great care of my stuff& with helping me decide on where to put it!
This goes to show that using LOCAL businesses, (not corporations disguised as a couple of dudes?), is still the best way to get #*it done& it keeps our communities from becoming a waste land of 40yr old blue haired baristas:) .. Thanks again, Tom ,Tyler &Jorge you guys rock!!”
“I feel that the service was excellent. I was impressed with the West Dundee U-Haul storage location. The storage lockers are inside with climate control. They have a garage to pull the vehicle into for loading or unloading. The staff were very helpful and answered all of my questions. It was a Great experience that I completely recommend. I can’t think of anything to suggest for improvement. I’m a very satisfied customer! Their commitment to customer satisfaction made my day!”
“Thankful for Ebony's assistance that cleared up an issue with a wrong label for my unit.
✓The facility appears to be a geat place to store some of my extra belongings.”
“Exactly as advertised. I reserved a unit and when I went to follow up I found the facility clean and well maintained. It was well lit and easy to pull in for loading and unloading. Pricing is what I expected. Associate was friendly. All over it was a good experience.”
“I would highly recommend this storage space. It's clean, secured, & it has climate control if you need it. The bay door is huge so you can fit a big moving truck if needed. Mike is a great guy & helped me a lot.”
Open 24 hours
11181 Giordano Ct, Huntley
Self Storage
“Had a great experience with Diego, who walked me through the renting procedure all the way up to the night that I delivered my trailer into storage. Super friendly and very thorough.”
“Angie is wonderful. I trust that my belongings are safe and know that every interaction will be handled with care and great customer service. I highly recommend this storage facility!”
Open 24 hours
8405 S Illinois Rte 31, Cary
Self Storage
“Diego Vega was the one to help me get into my rv space. He was very helpful and polite. He was able to find me a better spot for my trailer and made sure I knew where to go if I needed any further assistance. Very good forst experience with the company!”
9:30AM - 6:30PM
450 Miles Pkwy, Bartlett
Self Storage
“2nd time moving interstate with 1.800.Pack.Rat and they are amazing to work with. We had several moving parts including storage for a few months along with multiple changes to our move in date. They were very understanding and accommodating to all changes needed. Day of was super easy - driver reached out first thing in the morning with an ETA and was there on time with a smile. Love working with this company and will continue to recommend you to all friends and family. Thank you for making our move easier!”
Open 24 hours
171 Erick St, Crystal Lake
Self Storage
“The storage unit was very clean when I rented it, none of my items were damaged by weather or anything. The staff are very kind and understanding and quick to respond with any questions I had. Very good experience!”
“The fastest,friendliest service. Dropped off two boxes to be mailed to Poland. Took less than 5 min and the staff took it out of my car. Good place to send $ to Poland too.”
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“Rent prices are very reasonable, facility is clean & well-maintained, and the owner is super knowledgeable & quick to answer any inquiries. I have a been renting from the Gilberts location since 2019.”