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“I love my custom barrel chairs. They swivel and they are the perfect size for my space. Rudolph’s kept me updated on my order. Rudolph’s provided great customer service with my order. I love them!”
“Javier was very friendly, knowledgeable and helpful.
Glad I went to the store to browse because I ended up purchasing the mattress I've always wanted.”
10AM - 6PM
6447 Grand Ave Suite F, Gurnee
Mattress Stores
“JR was a gem who kept the store open long enough for us to purchase two new beds and frames. He was patient with us and explained everything that we needed in detail and gave us a great deal. Thank you so much JR, we totally appreciate it!”
10AM - 8PM
357 E Townline Rd, Vernon Hills
Mattress Stores
“Excellent team bob did a outstanding job took the nessary time to learn what we were looking for listened to our perspective and made buying a mattress simple and intuitive.”
“I was dreading the responsibility of having to buy a mattress for a family member. But, I had a smooth, easy, non-pressured & knowledgeable shopping experience- thank you American Mattress!”
“Had a wonderful time with Mike! He was very friendly, knowledgeable and made the experience of buying a refrigerator for the first time very easy. I'll definitely go to Grand Appliance again! Great people, great price, great everything!! Thank you!!”
“Roy was knowledgeable, helpful, and great to work with. We hit it off right away! I’ll definitely be back and will recommend Grand to my friends. Install crew was awesome also!”
“Eric H was great. He asked good questions to better understand what I was looking for. He made a couple of suggestions for me to choose from, he was great. When it came time to pay for the mattress I purchased the card processor was working. Eric tried to reset it a couple times but it just wouldn’t work. Eric finally was able to send a text for me to pay online and that worked perfectly. Eric is such a good person, perhaps Mattress Firm might want to spend a little more on infrastructure to provide the best tools to their employees so they can provide a top notch service.”
10AM - 7:30PM
6409 Grand Ave, Gurnee
Mattress Stores
“Darlene was absolutely the most wonderful person. What a sweet soul. 5 stars all around and a pay raise please, it is well deserved. Thank you girl. May you and yours be blessed. ☺️”
“Adrian and the Pick-Up area people are really nice and made my experience shopping at VCF easy. I arrived at the dock 2 hours before opening (my mistake) but the dock people heard me outside, opened for me and got my furniture loaded.”
“Mohamed provided exceptional service. After visiting three furniture stores with unsatisfactory customer service, we chose Bob's as our final destination. Thanks to Mohamed's excellent assistance, we successfully located and purchased the items we desired.”
“Myrna and Keith were very helpful with the purchase of a recliner and a dinette set. The colors are perfect. The customer service I received was as if I was a queen. Great customer service. I will return.”
“We had a wonderful time at Steinhafels, kids and all. There are so many options with a comfortable layout to stroll around. Top it off every employee was kind and supportive. We especially enjoyed Calvin, top notch! We bought a couch!”
“Best mattress buying experience of my life, and I’ve bought many!
Was so curious to see if there truly was absolutely no salesperson in the store, and there wasn’t! My partner and I spent one hour, all by ourselves in the store, trying out many of the mattresses. Only way to know if you’ll love a mattress is to lie on it in our opinion.
Found one we loved, came home and ordered it very easily online. Communication about delivery was excellent. Ordered on a Sunday night, delivered early Tuesday. Set up by a very nice and efficient crew of 2. Highly recommended!”
“Had an excellent experience with the staff in the Vernon Hills store over two visits. They were open and transparent when we had questions and seemed to want us to get the most sleep and financial value from our purchase. Our mattress (P6) won’t be delivered for a while but we look forward to the rest once it’s setup.”
“I want to start off by saying that I called Penny Mustard customer Service about a question on how to get a king size mattress which I had "inherited" up my stairs. The mattress (which was purchased from Penny Mustard by a friend who decided to move out of state) sat in my living room for a month before attempting to hike it up the stairs. I called Penny Mustard to ask if they had any advice and spoke to Donna who not only was friendly and very knowledgeable about mattresses. She took the time to speak to me about "folding the mattress in half" and getting it up the stairs. And she was so right! We got the king size mattress up the stairs like professional movers.Thank you Donna for taking the time and sharing your wisdom in mattress moving and for an excellent customer experience.”
“The mall is clean, the parking is easy, and it has 90% of the stores you may need. We usually only come here for Target because this location has more stock than the ones by us.”
“We worked with Christian at the Gurnee location and were very satisfied with his service and knowledge of the sleep number bed. He was helpful getting us familiar with our personal preferences. We received our bed today and very satisfied with Christian as well as our delivery ( Saxton and Aaron). Highly recommend this store!”
“Consumer Reports gave the Casper DREAM mattress at very high rating. Had to check it out. I love the mattress and Repose frame and headboard. The mattress is comfortable and love the sleek lines of the bed frame.
So impressed with the manager, Stephen, and all who works there. So helpful in every way.”
“We bought furniture from Ashley before and service and delivery was great! Today we were getting a dresser and mirror. We saw the truck drive by and unload at a different house. We were standing outside waving but they didn't turn around. By the time we walked to the other house and told the drivers, they seemed confused. Glad we were home or we wouldn't have our furniture.”
“I was talking to a Hispanic salesperson and off the bat he wasn't transparent. Shoo away the sales people look for what you want then do some online research ask questions leave go back some time later and see if the answers match and take the best price”
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“I went here on a whim and made my first big purchases for my new condo. First time moving out isn’t easy but they made it easy! I had such a positive experience with the whole staff there - even the delivery guys! The first couch I purchased didnt fit through the entrance. The delivery guys tried their best but it was too big. Thankfully he called right away and told me they had 2 smaller ones to look at. I got my new couch the next day and it’s perfect. I can’t recommend My Family Furniture enough!”