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“I recently opened an account with Associated Bank and have been extremely impressed with their level of customer service and convenience. The staff is friendly and knowledgeable, making the account opening process seamless. Their online and mobile banking options are user-friendly and provide quick access to my account information. I also appreciate the variety of convenient locations and ATMs. Overall, I am very satisfied with my experience with Associated Bank and highly recommend them to anyone looking for a reliable financial institution.”
9AM - 1PM
6411 Grand Ave, Gurnee
Banks
“Angy Cevallos is the best! I’m grateful for her great help. She is an excellent person. She is truly helpful—if you need assistance at BCU Gurnee, she is the best.”
“Absolutely amazing staff. They are willing to go above and beyond to make sure that all bank members are truly taken care of. I have an account with an affiliate bank but will go out of my way to bank here because of the level of courteousness and professionalism given here. Kudos to you and the staff. I'm also a collector and usually banks are not happy with people who use the coin machine frequently. Not here, they welcome with open arms. Thanks to all.”
“I was the first customer in the opening! And I can’t feel more joy, everyone was so welcoming and nice to me! I will always choose the people here. Specifically Paola and Alexa. Thank youuu!!”
“Thank you Hifza Malik for your fabulous time and help for setting up my online banking.Prior to visiting your branch, I went to a huntington branch on green bay Rd and they treated me very bad and the customer service was very poor up there.I would say this branch has best professional, knowledgeable, patient and friendly tellers.”
9AM - 12:30PM
325 Tri State Pkwy, Gurnee
Banks
“My son needed to get his accounts ready before heading to college. He worked with Andres Ramos and the experience could not have been better. I know my son will be more than comfortable reaching out to Andres for any banking needs. Andres’ ability to connect with the client and make them comfortable is outstanding. Andres went above and beyond to ensure my son understood all services available to him; even helping him set up Zelle. Already recommended Andres to my cousin who recently joined Abbvie to set up his accounts with him.”
“I recently opened an account with Associated Bank and have been extremely impressed with their level of customer service and convenience. The staff is friendly and knowledgeable, making the account opening process seamless. Their online and mobile banking options are user-friendly and provide quick access to my account information. I also appreciate the variety of convenient locations and ATMs. Overall, I am very satisfied with my experience with Associated Bank and highly recommend them to anyone looking for a reliable financial institution.”
“I use US Bank for some of my business banking needs & often find myself at the Gurnee branch. Thomas is always a delight when I go through the drive-thru! He really brightens my day & I just want to share my appreciation of the fact that he is so warm & friendly. He always greets his people with a smile!”
“I walked in was greeted right away even though people were being helped by other bankers. It was my first time going to this PNC location and I'm glad I stopped in service was amazing customer service bankers were eager to help me. After that encounter I walked out of the bank realizing that I'm glad that I made the right decision and bank with PNC.”
“GLCU staff and customer support is excellent. They are helpful, kind, patient, and knowledgeable. My dog got a treat in the drive through one time also which was fun!”
“I might have agreed with some of the other reviews until just recently.... They often seem understaffed.... However having been helped by Michele, a banker, recently I will say that not only was she super knowledgeable but very helpful and extremely kind. If there were more people like her not only at this branch but everywhere, the world could be tad nicer. Thank you for your Stellar service.”
“From the first time walking in the door seeking assistance with establishing financial accounts and support to meeting our ongoing banking needs, the concierge desk has always been staffed with capable employees ready to greet with a smile and expedite services.
We always have found our visits to the Gurnee location to be handled with care and efficiency and it is refreshing to encounter this level of service and professionalism.
The concierge desk is exceptional. It keeps this location efficient and has met our needs perfectly! This is an amazing concept in customer care and operations and sets you apart from others!”
“I contracted Covid on 10/4/21 it left me with severe side effects. I was able to talk by end of December and I called the bank’s financial hardship department for help in paying since I had lost my job and couldn’t work for months. They told me that if I could pay $209 by the 18th of January it would help my credit. The person I spoke to put the payment thru on the 31st and the next day my $9 in my checking had turned into negative -$199. I have no money and I don’t start my job again until the 10th. You decide what this banks worth is. The worst part was the person who answered my call in regard to this said “and what would you like ME to do ?” He told me to call them back again and it’s been 4 days. The next person told me to remain professional and all I said was I hadn’t and wouldn’t eat tonight. Apparently that was offensive to this person too.A financial hardship program helped me get back on track with the bank. FYI to all. .”
“I'm a relatively new customer to BMO. I have to say, I've had nothing but a professional and polite customer service experience. This is especially true, when one walks in and speaks to an employee directly. Shout out to Lloyd that I worked with the other day, getting a new card and some checks. He was very kind and professional.”
“A customer service representative named Loraina (sp?), just helped my elderly mother negotiate her bank account. She was excellent and let my mom get a full chat out of her :) Really nice lady, wish there were more people out there like her.”
“Very organized. The teller Luci calagated the bills heads up. She also was very informative and very transparent and the reasoning of the card machine being down, and the requirements for a need of an ID.
Very quiet and cheerful group of employees.”
9AM - 2PM
6400 Grand Avenue, Gurnee
Banks
“I went here today for advise on what to do about an online harasser who was buying things with my account. Chris Rama, the vice president, was very friendly and helpful. I’m sure that they don’t get a question like that all of the time. Thank you, Mr Rana.”
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“Friendly and helpful employees make my banking experiences pleasant and easy. I have had accounts here since they first opened in another location and then built this building. I highly recommend them for all your banking services, mortgage, HELOC, new and pre-owned car loans.”