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“Moved into the storage unit a couple weeks ago. The process was very easy and Angie was able to answer the few questions I had during my move in. The location is great and makes accessing items in the unit easy if I need them. My only wish is to make the cost a bit more affordable. I locked in the web rate but it seems that rate is only valid for a short time and will increase after 6mo. It makes it difficult to keep the same unit and location for long term rentals.”
“The Gentleman who assisted me was outstanding, courteous, efficient and very kind. He knew his stuff and the facility is SUPER clean, and everything was very easy, from entering and access to storage. I highly recommend them! (Libertyville facility off Park Ave)”
“As always, great service. Jeff and everyone at Cornerstone are absolutely the best to work with. I highly recommend them. By far the best auto shop in Lake County. Honest, great prices, excellent service, what more can you ask for.”
“(Apologies in advance for any misspelled names)
I want to take a moment to recognize D’kwon and Sebail at the Waukegan U-Haul location for providing an exceptional level of customer service throughout my rental experience.
My reservation changed several times due to circumstances on my end, which could have easily made an already stressful situation much more difficult. Instead, D’kwon and Sebail met every change with patience, professionalism, flexibility, and genuine care. At every turn, they adjusted my reservation, helped me navigate what was needed, and remained focused on making sure my experience was as smooth and stress-free as possible.
What impressed me most was that I never felt like an inconvenience. Even as my needs changed, they continued to be accommodating and solution-oriented. They didn’t simply process a transaction—they paid attention, listened, adapted, and made sure I was taken care of. That level of service makes an enormous difference when a customer is managing the many moving pieces and unexpected changes that can come with a move.
D’kwon and Sebail truly went above and beyond the call of duty. Their commitment to customer care reflects extremely well on the Waukegan U-Haul location and on U-Haul as a company. Employees who consistently demonstrate this kind of patience, professionalism, and dedication deserve to be recognized by their leadership.
To anyone considering this location: you can feel confident knowing there are people here who genuinely care about getting things right for their customers.
And to D’kwon and Sebail: thank you. Your kindness, patience, flexibility, and professionalism did not go unnoticed or unappreciated. You turned what could have been a very stressful rental experience into an excellent one, and I am sincerely grateful for the care you provided.
Five stars without hesitation”
“Waukegan U-Haul on Lewis Ave is the place to use if you’re needing this service. They are the nicest people and understanding. I had to extend my 2 rentals without notice and they didn’t even bat an eye just so kind about it. Moves are stressful but the people (all of them) were just wonderful. Oh and the vehicles were clean”
7:30AM - 4:30PM
946 S Lake St, Mundelein
Truck Rentals
“Lake St. came this morning to pick-up my snowblower for repair. They came w/in 1 hour of my phone call (even after the 5'' snow fall last night). They called w/in 2 hours to let me know the repair was completed. The price to do so was VERY REASONABLE and my snow blower will be returned w/in an hour. Thank you Brian & Matt. Lake Street Rental is A++!
L. Feldman
Vernon Hills, Il.”
“Great customer’s experience easier. I was in and out in less that 1/2 hours and the person was detail with all the information that covers everything what I want to know.”
“Special recognition should go to your employee Maria at the Libertyville Illinois location. She went above and beyond did an outstanding job accommodating everything I needed in the midst of a very sudden unexpected move out situation for me. It left a very strong positive impression on me. The storage facility also I rate very highly, cleaning well organized, and the cargo van rental was great, the Dodge was incredibly easy to drive and a tremendous value for single day local use. Please give Maria employee of the month!”
“The staff at Penske were such a pleasure to work with. They helped me schedule a truck to move across the country and were so accommodating when I needed a bigger truck. They even let me pick it up a day early at no additional cost. Everyone is very friendly and they offered me the best possible deal!”
“Geat service and clean equipment. Dropped truck off after hours which is really convenient. I did get charged for 2 dollies by mistake and Jordan caught the error before I did and credited my card. Will be back if I need a truck again.”
“These guys are the greatest. They were exceptionally friendly and very helpful. The drop off process took longer that I wanted, because I didn't realize how in-depth it was. That was my fault, but U-Haul was terrific and this location is awesome.”
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“Me and my fiance came in for a quote and Dassan and an older man that was with him helped us with no problem. They were very professional and answered all my question and concerns I had. At the end our move was very simple especially moving from Illinois to tusla Oklahoma. Thank you for the ease.”