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“I had an issue with few of packages saying they delivered but didn’t and Jessica helped me out went above and beyond and made sure my package was delivered that evening. Her costumer service was amazing. Very skilled and professional! Thank you Jessica for your help
And also thank you Lodi for follow up! Best post office when you have great people working to insure everything gets addressed!”
“This is the best post office around! The employees are so friendly and helpful. They are also fast and efficient. I’ve never had a bad experience at this location.”
“Lovely staff always. I accidentally dropped off a package in the 24hr drop box with the wrong label on it. Oh no! I came in when the post office opened to hopefully correct my error. The staff member (I forgot her name) was kind enough to go through all the packages to find mine. There were a lot... I had shipped four separate items, and she got them all for me. I found the one with the wrong label, and was able to put the correct label on it. Then shipped it off! This was totally my mistake. So I greatly appreciate all the help I received. Thank you!”
“This is probably the best USPS location I have ever used. I am an online seller, ever since I start shipping from this branch, complaint about missing packages and delays had been reduced by a lot. The staffs are organized and helpful. It’s a small place and it gets busy but they do they best they can.”
“I and my spouse moved in this area very recently so we don't know much about what to expect.
This was my 100th time visiting them (psst... remove the two zeros).
I am told to write that they are definitely NOT POSTAL and are very courteous and professional, and they provided good and prompt advice.
I am also told to convey that this place has spacious wirh free parking and a lot of self-serving facilities, even toilets too.
That they are excellent people.
Full disclosure.
I wrote this under the tutelage of a POSTAL WORKER who, in a very calm voice, demanded me to write this review.
I'm just kidding. Do visit them to cheer them and appreciate their hard work.”
“Pernice was informative and knowledgeable about the processes customers were coming into the post office for. She was thorough in her explanation to customers and timely. I have had a great experience at this location multiple times with the kind staff.”
“I recently moved to this area and whenever I go to this post office there is only 1 lady working at the front all by herself! my father used to work in the post office & their job is super hard so therefore we should be supportive for all the postal workers who are working and treat them with respect.”
“Pernice is amazing ! She provided me the best customer service and went above and beyond for me. She helped me fill out my documents (without knowing I forgot my glasses). She really made my day.”
“I love this post office. It’s spacious it’s open. The staff is friendly efficient and accommodating. Crystal is very friendly. If you forget something they’re more than willing to try to find something to help you to seal up a package to address it and there’s never a long line. Go to Palatine you’ll be waiting there for 20 to 30 minutes sometimes.
My only complaint would be the parking spots are kind of far from the door and I need a hip replacement so it takes a little bit for me to get to the front counter, but that’s the only thing that I find wrong with this place
…good job C-VillePost Office!!”
“I had the pleasure of working with Gale on a package of mine that was having issues being shipped from my post office. She followed up with me everyday on updates and eventually got it worked out to be delivered. She was so great to work with, almost would'nt mind if another package was delayed going to her location! haha. Thanks again Gale!”
“If you are in Glen Ellyn and you are looking for a place to mail something to someone somewhere else, go here or go to the other one on 757 DuPage Bvld. in Glen Ellyn.”
“Rashmi helped me today after another women refused to help me during passport walk-in hours. Rashmi was very kind, patient and informative! I was In and out in under 25 minutes.”
“I came to this location first time but i was very happy with the experience. Ease of finding parking which is very close to the building. Lines were short at least when i was there. The person at the register greeted me and very pleasant to talk to. Very efficient with work and quick.”
“Went in to get my passport and had a great experience! The staff was friendly, efficient, and walked me through the whole process. I had everything I needed thanks to the helpful instructions ahead of time, and the appointment went smoothly. Super impressed with how organized and quick it all was—thank you!”
“Jessica was FABULOUSLY helpful. I was worried about shipping a flute and she was so calm and quick to help me with a smile and patience explaining the different shipping options. If all postal workers were positive/cheerful/ready and helpful like her- so many people would find themselves walking out with a smile each time they went to USPS.? ???? 5 stars, because this is the best service I’ve ever received at any USPS.I don’t remember names easily, so I went back in to see her name tag as she helped someone else in line. I hope her boss knows what an asset she is to their facility- she had a warm welcome for everyone who passed through the door, as the sole front desk employee this Friday afternoon.THANK YOU TREMENDOUSLY JESSICA, for helping me get a package ? on its way to NJ. ?? I’m so delighted I went to this post office today! ?”
“My apt has a broken mailbox -picked up my mail from post office asked if todays mail would be in there -he told me yes -got home, it wasn’t. Went back later in day to see if it was there. The supervisor was in the front so the man directed me to her since he didn’t want to check… SHE WAS THE BEST! Went above and beyond she called my mail lady to see if she had mail for me and she did -she took my number and is calling me when she gets there, I am beyond impressed. She could’ve brushed me off but made my day because I really need this piece of mail today va waiting til Monday! Thank you so much”
“All the people that work here are extremely knowledgeable, friendly & helpful to those people that may require a little more help & understanding in how things work. So thank you Octavia & the mail man that works my route!!”
“Went in with my grandson for finger printing and Britney, the young lady at the counter , was extremely patient, friendly and helpful! Not to mention funny and with great energy. Super good experience and very quick.”
“This post office is exceptional! The ladies at the desk are extremely kind and helpful — once I get the name of the specific worker that goes above and beyond for me, I will add it. I’m so thankful for this post office so I can avoid the Carol Steam location at all costs!”
“I would go out of my way to come to the location because of Sheena! She’s so personable w/ exceptional customer service. She a gem, give her a raise.
—Khara”
“Andrea is really helpful and knowledgeable when it comes to shipping packages out.
She is also very organized
This is probably one of the best USPS offices you can go to. Usually there isn’t much of a line either. I would recommend this facility.”
“Surprised by the negative reviews in general on this location. My team and I ship out thousands of ground and priority packages a week. Every other week we bring a bath of a few hundred here. We have never had a single package not get scanned or go missing. This location does their job and does it EXCEPTIONALLY. Name the location and I have a complaint about a staff members attitude or lack of accountability when packages disappear after not being scanned… but not this branch. They are friendly 95% of the time and I see too many 1 star reviews of people not realizing that maybe workers are stressed or having a bad day… this location is by far the best USPS location in the NW suburbs. I have been to 25-30 in the last 7-10 years and this is the only branch that does it right and I have nothing but good things to say.”
“Best USPS place on Earth where kind professional people process your mail for your local area
carrier to deliver. THERE IS NO ONE TAXPAYERS $$$$ PAYING FOR ANY THING for the USPS!!
Where do people get this idea???
Our services pay for our cost.
We deliver for you America every day everywhere!”
“I think the people complaining about their mail are shouting into the wind. There are always complexities with sending letters and packages, and people love to complain. I would just like to say everytime I go to this post office there are a number of kind, helpful, friendly ladies who take care of me. I don't know what else this location is supposed to do. They can't control all the mail from all over the world. Thank you kind ladies of the Carol Stream Post Office.”
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“In my experience, this is the best post office locally. Staff is always courteous and professional. Clean and presentable inside. Always delivered mail without any issues.”