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“Jonathon was terrific!!! He not only tried to get my old phone working but then patiently walked me through options for a new phone and options for paying for it. The world should have more people like Jonathon.”
“Teddy has been an amazing "boss" as she walked my daughter and me through all of the options available for buying new phones - Pixel 8 and 8A! She has been patient and friendly as we learned about the upgrade options.”
“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”
“Went to this Verizon store a few days ago to upgrade my mom's phone, and the gentleman who works there was extremely kind. He was able to upgrade both my mom's and my own phone. I would highly recommend anyone planning to visit a retail Verizon store to come to this one. The service is unparalleled compared to anywhere else.”
“Went to T-Mobile to ask about my current service and left with a new Apple Watch! Shout out to Stephanie for the help! She was kind and patient even though I had a million questions. Sending my family to this location”
“I had a problem with my account . Went to the T-Mobile store in Northbrook IL on Skokie Blvd . I am writing to tell you how helpful Anthony V the store manager was . He listened to my problem and took care of it . He was polite , attentive and made me feel he cared about me and my problem .
He was knowledgeable and got my problem taken care of . It’s because of employees like Anthony that I will continue to use T-Mobile for my cell phone service .
He is a valuable employee !”
“I went to T-mobile in Old an orchard because I had read the super reviews given to Brett! I had called last week to speak to Brett to inquire about time with him to choose a new phone, and more importantly to get help with my gmail. I had somehow lost access to my gmail in the phone app.
Brett did not disappoint! He fixed my email account- voila! And cleaned up my second phone’s sound problems, and spent ample time explaining the pros and cons of all the new features on the 15 pro. Additionally, he helped me choose EarPods, case cover and even put it on for me! T- mobile is lucky to have this young man!”
“I first went to T-Mobiles Evanston store in October 2023. A young man named Johan assisted me; I had recently been a victim of Identity Theft and my phones were hacked.
I came in with three phones, told him the situation and he's wasn't fazed at all. He took his time and worked with each one and set up the new one. Even suggested the home Internet as a temporary fix since my service was compromised as well. Excellent experience!
It's now May 2024, and I have been back for his assistance twice. Very knowledgeable when it comes to the phones technology. And, I actually kept the Internet service as the ACP program came to an end.
Thanks Johan, again excellent experience.??”
“After 5 phone calls with customer service and 2 visits to other T-Mobile locations I was helped by Mojahid. He was awesome and friendly. He ran into the sale issue with customer service as I had and was able to get my phone working again. I appreciate the time he took and made sure I could make calls before having me leave the store. Not many people go the extra mile and he did.”
“The employee Cindy was the kindest person ever. I get very anxious sitting by myself for a while in public places, but she talked to me like I was a normal human being instead of someone that was trying to just get me to buy everything possible. It was so refreshing. I even got to yap without feeling like she was annoyed with me because she was engaged in the conversation while simultaneously helping me with everything. I appreciated it so much because getting a phone is kind of a big purchase and it can be stressful for a lot of people but it was so easy because she explained everything so well without making me feel dumb for the questions I asked. Wish everyone was like this.
Side note - she had the coolest rings ever which I think is a relevant point :)”
“It's such a great store. If anyone is looking for the perfect T-mobile experience, this is the place to go to. Very knowledgeable, and the workers always find a solution one way or another.”
10:00 AM - 7:00 PM
1620 Chicago Ave, Evanston
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“I went to this store hoping to get an upgrade unfortunately my account got some issue about Unified account even I have no longer have any service except my wireless , Kyra one of the salesrepresentative trying the best she can to unhook me the that account but several department she talked to cannot solve the problem , Thank you so much Kyra for your time & help.”
“Kimo at the Evanston store is extremely helpful & customer service oriented. Unfortunately, I can’t say the same about the multiple XFINITY support people he (and I) dealt with over the phone during our very long store visit. After 4 days of me dealing with XFINITY illegally porting both of my phone #s out of XFINITY & still no resolution, I left the XFINITY store in frustration & went straight to AT&T & cancelled my 2 xfinity cell phones. Now I have to figure out how to cancel the XFINITY charges due to my account being hacked & XFINITY taking that opportunity to charge me for 2 new phone lines plus the charges associated with the phones on the 2 old phone lines. I have spent 3 full days trying to regain my 2 fraudulently ported out phone #s. enough.”
“Whoever reads this letter, I am Verizon customer for almost 20 years, I think it is the best company and it is special. I want to highlight some amazing employees named TK and Valaria who take care of me from A to Z . They have become close to my heart with how much they have helped me. Thank you so much TK, Valaria and the rest of the Verizon team at Niles. Superb JoB. Sincerely, Janina Sz ?”
“Had a cable box go bad - apparently during overnight firmware update - so I went in to swap it out. They scanned it, confirmed our address and I was out the door in less than three minutes!”
“I desperately needed 4 new phones for my family. I went into Verizon and they were not only able to help me, but their customer service was impeccable. Terry took his time to listen to my needs and find the right phones and services for us. The Manager, Tony, also took the time to help understand my needs and helped us get through the whole process as smoothly as possible. I would highly recommend this Verizon location.”
“I was so excited to meet Mario Perez- he a slow gave me help in every area I needed!
First of all I’m 82 years old, not only did he teach me imp. Info, he was bright, pleasant,kind, patient & willing to go an extra mile for me. I’m happy u have him
imploded because a lot of people would loved to employ him. Thanks”
“Very prompt and pleasant experience with the sales consultant Violet (twice).
5/5 stars! I had an issue with my new phone order and a coupon that was beyond the scope of her work duties, but she went above and beyond to help me fix it anyway! Her patience, kindness, and determination was not going to go unnoticed. She displayed exceptional customer service and is an asset to her company. Thank you!”
“Glenn and were attentive and thorough. He spent a great deal of time to work out the issue with a new phone that I regrettably bought from an authorized dealer (instead of a corporate store). Answered all of my questions and displayed patience, professionalism, - all the things you want from a team member.
??”
“Aaron was a good sales rep. In Northbrook He went beyond commands. He should get at least five stars. He’s the best person we’ve come in contact with. Thanks. Version”
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“I had to move my dish from a flower bed to my patio (my landlord is being a j**** Lamont our installer was just wonderful and very understanding. He moved the dish so we had the best available signal. I would recommend USA Wireless Satellite TV, and Lamont for any future needs.”