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“Terrific customer service at this location! Eric took so much time with us. My husband and I came in to address an email problem I was having on my laptop and phone. Also, I needed to buy a new phone. Eric quickly fixed the email issue and advised me on new phones. I bought a beautiful lavender IPhone 17 with lavender case and accessories on a fantastic promotion! Eric put the new liquid screen protector on it for me. He patiently spent so much time with us making sure that he answered all our questions. This is our new GO TO Xfinity location! 2840 Patriot Blvd. Glenview, IL Thank you Eric!”
“The man that helped us, Kenneth, spent 2 hours helping us transfer over my number, setting up a new account and a new phone. He was kind, patient, and great at his job.”
“I had an excellent experience at Verizon! Brandon went above and beyond to answer all my questions, set up my new device, and make sure everything was running smoothly before I left. It’s rare to find customer service that’s both knowledgeable and genuinely caring. Highly recommend!”
“Henry spent two hours with me working on a cell phone number transition. He was thorough, patient, and solutions oriented from the start. We resolved the complex issue because of his patience, initiative, and ability to navigate the Verizon support system.. Highly recommend Henry and this location.”
“I literally never wrote reviews, but Jocelyn Collins gave me one of the best Customer Service experiences I can remember.
She waited on the phone with Verizon Customer Sevice and helped navigate and guide me through to resolution out of the kindness of her heart. She was not being paid commission and helped me navigate a complex network transition from ATT to Verizon.
This store is lucky to have such a hard working and genuinely kind person onboard.”
“Massive shout out to Robert. He was absolutely the best at handling our issues.
My family is spread across 3 different states, and we were transferring 5 line and home internet. Robert was extremely getting us transferred over and got us well settled in.
I know a lot of people give bad reps for authorized retailers, but I’ve had nothing but a great experience here.”
“I went in today to get help for a phone and Brenda got me set up with a new phone and got my information to the new phone since I don't know much of these things but thankfully it all turned out good”
“Jeremiah and Kenneth are super helpful. I am extremely happy with my new phone and watch purchase! I’ll be going to them going forward for my Verizon needs.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“I came here for a SIM card change and Shravani was really patient and helped me through the whole process. I love the customer services Boost provides. I have been with Boost for 5 years now and they never disappoint.”
“The store is amazing. Very helpful in setting up and explaining software of the new Apple devices. Randall is the assistant manager and Nick is the store manager. Both were amazing and knowledgeable in servicing me. I highly recommend coming to this Verizon store in Highland Park. I purchased 2 new phones the I7. Idles take a little time to get use to but it will pay off in years to come.”
9:30AM - 7PM
3748 N Kimball Ave, Chicago
Internet Service Providers
“My customer service representative Abel made my visit to get a new phone fun! he was extremely knowledgeable and seemed to know exactly what I wanted in a phone!”
“Great service. I came to visit the city and I needed to buy something for my phone and I found it. They are one of the places where you go for service and leave happy ?”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“My building has used USA Wireless before DirecTV and now ... The Owner and admin ie. Warren/ Steve /Keith /Ryan are patient and extremely customer centered. I needed an update and John was my technician who is very comfortable with resolving connections and repair and with a pleasant personality.
Congratulations on this long term company at 400 N. LaSalle!”
“I had a great experience with Vanessa. She was very professional, patient, and helpful while I visited the store on 6/20/2026. Her excellent customer service and positive attitude made the whole experience smooth and pleasant. I truly appreciate Vanessa's help. I highly recommend this location.”
“The Young lady that was working there today was so friendly and kind. Went over my questions and gave me different options for a device to add to my line. Will be coming back!”
“Last minute transaction for a new line for my kid. Did not the woman's name, visited 5:30pm on a Sunday. Was likely one of her last customers. She was thorough with what I wanted accomplished. Great store every time I've visited.”
“I visited the store and purchased an I phone.
Kyle my sales person was very knowledge about the products and services. I have purchased from here in the past and never disappointed. I recommend this store for your cell phone needs. I also highly recommend Kyle to all my family and friends, he is outstanding.
Thank you Kyle for taking such good care of my cell phone needs!!! . .”
“This T-Mobile has the best service! The person that helped me was John and he’s very helpful! Thank you John! Much appreciated! I got this beautiful outdoor blanket for my Tuesday freebie!”
“Colton Bowling at the Westfield Old Orchard store was absolutely wonderful. He was knowledgeable, patient and kind. He followed up and worked with me to solve a situation until it was cleared.”
“I needed a new screen protector for my iPhone today. Staff was responsive, friendly, and very service oriented. And this store is right in my area!!! I highly recommend this location if you find going to phone stores stressful.”
“I had a problem with my brand new samsung phone. So I went to my local t mobile store this morning,and Nick was extremely helpful..fixed my problem right away.very competent .the woman I bought my phone from ,Tan, was very informative, friendly,and professional..Nick and Tan both pros in the t mobile world..thank you both. You rock!”
“I was thoroughly assisted by Nicholas Lozada of T Mobile on W Golf Rd, Niles IL. He patiently walked me through with the process of upgrading my phone.
Nicholas is very professional and respectful and always with a pleasant and professional attitude. He is highly recommended and a gem of this store branch.”
“This was my first time at this location and oh I will most definitely be coming back to this location. The ladies at this location Arianna, Laura, and Tan absolutely amazing. All three of these amazing ladies were extremely helpful in everyway. If you want honesty please stop in and visit this lovely ladies. Thank you again for helping me out today you ladies deserve 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“I am writing this review for the sole purpose of recognizing Jordan as an exemplary employee. We came to the store on 07/08/26 with what we initially thought was a simple E-SIM problem, however Jordan was able to figure out the issue was much more complex than that. Jordan worked through multiple avenues and discussed this issue with multiple people in order to achieve a resolution for us. It was very clear that he was dedicated to help us solve our issue by any means that he can. After exhausting all of his options, it was determined the issue was out of his hands, however, he offered us valuable advice, pointed us down multiple directions we could take, and overall dispensed very useful information for us. Unfortunately, there was some familial turmoil on our end, of which was handled by Jordan perfectly. Jordan remained polite and professional, as well as tastefully humorous, which kept a light spirit throughout the extended time he assisted us. ( we shared some good laughs, admittedly)
I am writing this a few hours after our visit, and I can happily say that with his information and his help, we have resolved the issue completely.
Grateful we met Jordan today. If I lived in Chicago, this would be my number one go to spot if any other xfinity related problems arise.
Also the store was very clean and the rest of the staff were polite and professional with customers as they came in and out while Jordan assisted us.”
“The team did a fantastic job going through options for a new Google Pixel phone yesterday as Fri 5/15/2026 and helped another family member with checking his phone to make sure there weren't any security issues and helped remove unnecessary and suspect apps. Thank you for your fantastic service!!”
Open 24 hours
2720 S River Rd # 18, Des Plaines
Internet Service Providers
“Technician came in and was quickly able to identify and resolve the issue. He went above and beyond and provided a temporary router so that I can continue to have access to the internet while I purchase a new one.”
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“I recently stopped by Verizon and Nevaeh made the whole visit so smooth. She greeted me with a smile and actually listened to what I needed instead of just trying to sell me something. She explained the plans clearly and helped me pick the best option for my budget. The whole process was quick, stress-free, and honestly way easier than I expected. Nevaeh’s customer service was top tier—I’d definitely recommend asking for her!”