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“I hate dealing with phones, but Joey made the experience smoothe and was tremendously helpful. I ended up coming back to him after a year because I remembered how he went out of his way to pick up a Gizmo watch from another store for my son. This time, he again went out of his way to try to deal with customer service for us so we could save money. I can honestly say I will never go anywhere else.”
“I recently stopped by Verizon and Nevaeh made the whole visit so smooth. She greeted me with a smile and actually listened to what I needed instead of just trying to sell me something. She explained the plans clearly and helped me pick the best option for my budget. The whole process was quick, stress-free, and honestly way easier than I expected. Nevaeh’s customer service was top tier—I’d definitely recommend asking for her!”
“I’ve been a loyal customer for a while and really appreciate the quality of service and support. The team is always helpful and responsive, and the products have been great overall.
It would be fantastic if existing customers could be rewarded with better pricing or upgraded hardware options — a small gesture that goes a long way in showing appreciation for returning clients.
Still very happy with the experience and looking forward to staying a long-term customer.”
“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“The store is amazing. Very helpful in setting up and explaining software of the new Apple devices. Randall is the assistant manager and Nick is the store manager. Both were amazing and knowledgeable in servicing me. I highly recommend coming to this Verizon store in Highland Park. I purchased 2 new phones the I7. Idles take a little time to get use to but it will pay off in years to come.”
“My husband and I went in for some help and information yesterday and had an amazing experience with Chris and Brian the two super friendly and knowledgeable guys working there! They both were SO helpful!! T mobile you are super lucky to have such great employees!!”
“Liz and Marco were more than knowledgeable and informative in what they do. Customer service was great. People that say other wise are just impatient and inconsiderate into seeing that there's only 2 people working with 5 plus people needing help and attention. So yes the wait can sometimes be a little more than usual as expected.”
“I quick shout out to this location, specifically Spencer, for going above and beyond! I had a serious issue with my son's phone and he was so patient, friendly and helpful. Thank you so much!!”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
“I switched from another carrier to T-Mobile, and the whole process with was very smooth with Ivan. He was professional, patient, and explained everything. No stress, no confusion, he just provide a great service. Highly recommend working with Ivan if you’re making the switch. And glad to be at T-Mobile family from today.”
“My building has used USA Wireless before DirecTV and now ... The Owner and admin ie. Warren/ Steve /Keith /Ryan are patient and extremely customer centered. I needed an update and John was my technician who is very comfortable with resolving connections and repair and with a pleasant personality.
Congratulations on this long term company at 400 N. LaSalle!”
“Vinakom offers fast and reliable internet with excellent customer service. The installation was smooth, and the connection has been rock-solid—perfect for remote work, streaming, and gaming. Their support team is responsive and helpful, and the pricing is fair for the quality you get. Highly recommended for anyone looking for dependable internet!”
“S -Net Communications is a vital tool for me at my work location. The service allows for easy communications both in the office and working from home and a streamlined and convenient way to obtain voicemails via email. The couple times I have had questions, their customer service team was wonderful, fast and very friendly. I would highly recommend this product and team.”
“I visited the store and purchased an I phone.
Kyle my sales person was very knowledge about the products and services. I have purchased from here in the past and never disappointed. I recommend this store for your cell phone needs. I also highly recommend Kyle to all my family and friends, he is outstanding.
Thank you Kyle for taking such good care of my cell phone needs!!! . .”
“This T-Mobile has the best service! The person that helped me was John and he’s very helpful! Thank you John! Much appreciated! I got this beautiful outdoor blanket for my Tuesday freebie!”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”
“I was thoroughly assisted by Nicholas Lozada of T Mobile on W Golf Rd, Niles IL. He patiently walked me through with the process of upgrading my phone.
Nicholas is very professional and respectful and always with a pleasant and professional attitude. He is highly recommended and a gem of this store branch.”
Open 24 hours
2720 S River Rd # 18, Des Plaines
Internet Service Providers
“Technician came in and was quickly able to identify and resolve the issue. He went above and beyond and provided a temporary router so that I can continue to have access to the internet while I purchase a new one.”
“Excellent customer service. I have been a T-Mobile customer for many years and the staff at this store has been consistently knowledgeable, helpful and friendly.
My family and I will be returning here for our future purchases and support.”
“I absolutely loved my experience with Tektiks.inc. This company is so wonderful and made my entire experience so easy. It was so helpful and always quick to address any questions or concerns I had. If you are looking app development services, I highly recommend using Tektiks.inc”
“I broke my phone and had to get a replacement! Anna was very helpful and was able to explain to me my current plan and break down visually my new plan upgrade and costs. She even provided me with great deals and was also able to come out with an Apple Watch. Anna made sure everything was set up correctly and all information from my old phone was transferred to the new one. She was very kind and helpful while also taking care of other customers coming into the store while she was troubleshooting through the T-Life app to get my phone set up. I will definitely recommend this store and go see Anna!”
“Saadiq was extremely kind, professional, and very knowledgeable. I had a bad experience with another carrier that took multiple visits and hours to fix, but Saadiq handled everything perfectly in about an hour. If you’re opening a new account or switching carriers, definitely ask for Saadiq. He makes the process fast, easy, and stress-free.”
“Went in to trade in phones with my family. We ran into some issues as everyone couldn’t be here all together. Alex & Mike were super helpful in onboarding us with new phones & trying to troubleshoot some authorization issues we ran into. Overall everyone was very knowledgeable & attentive!”
“Team expert Eddie was very resourceful with phone replacement and technical problems. Provided assistance with assurant claims. All staff on the floor are very welcoming and friendly. Please go here with any problems you need in person assistance with”
“I have been to this location so many times because every time I go, the store manager Mauricio is so helpful and informative and I recommend this location each and every time!”
“She was very helpful and really went above and beyond to help me out. It is really rare to find that type of help now a days. Highly recommended this location you will not be disappointed.”
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“Had a very good experience working with John, he was very helpful in setting up new lines and new iphones for us. He’s very knowledgable about the available tmobile plans and answered all questions we had. He even went out of the way to inform us about trade in phone promotion ending so we could get there in time to avail the promotion..”