New Balance North Shore is a friendly store with helpful staff who provide excellent customer service. Customers appreciate the knowledgeable and kind assistance from staff members like Jack, Oliver, Josh, and Gerson. The team is efficient and willing to go the extra mile, whether helping with shoe fittings, making recommendations, or processing returns. Even when close to closing time, staff members are accommodating and cheerful. The store also offers convenient services such as ordering shoes when needed. While there is some difficulty reaching the store by phone, the overall experience is positive, and many customers highly recommend the store for its great shoes and attentive service.
Nice store and great staff. Especially excellent customer service and help from Jack. Was understandably amazing with service and input his recommendations to make sure you have the right perfect fit for your need. Would highly recommend
November 2025
Great staff, great help! Had to return and I was five minutes to close they took me in no complaints nothing but smiles. I have nothing but good things to say about this place.
July 2025
Sales person was really nice and attentive. Thank you!
