Waterway Carwash offers a combination of car wash services, gasoline, snacks, drinks, and other merchandise in a convenient and comfortable setting. The process is designed for speed and ease of use, aiming to deliver outstanding service, quality, and experience with attention to detail. Many customers report being extremely happy and impressed with their service, noting their cars look immaculate. The staff is frequently described as very friendly, nice, helpful, congenial, and efficient, often going the extra mile or above and beyond to ensure the car is completely clean. The retail store has a nice selection of snacks and drinks, and the waiting areas, both indoor and outdoor, are noted as very comfortable. While some find it a bit pricey, they acknowledge the car wash does a very good job on both the exterior and interior, backed by a five-day guarantee. However, experiences can be hit or miss, especially recently. Some customers express disappointment with policy changes, such as no longer toweling cars dry, and note inconsistencies potentially due to frequent new staff. Despite this, many customers state they will definitely be back and refer others, with some calling it the best in town.
