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“The customer service is above and beyond what anyone would expect from a tire service company. The staff was friendly, transparent, helpful answering all my questions and the whole time I felt like I could trust them to provide me the service I needed and offered quality recommendations. I definitely will be recommending this location to friends.”
“Saw Ociel for service advisement and service. Ociel was fantastic with his explanation of services needed,reasons for, costs which were very reasonable. I felt that I was in great hands developed great trust in Mavis through him. Ociel foe CEO!”
“I found Chris@Abby to be an honest, highly-skilled mechanic. He basically rescued an older vehicle of mine from the junkyard by performing a tricky repair (fixed a brake fluid leak on a very rusted area using minimal parts). I believe other shops would have recommended to replace several parts, but Chris kept it cost-effective, which is the exact reason I was referred to him-doesn't replace unnecessary parts, good pricing, and is good at communicating the repair details.”
“I have unfortunately had horrible customer service experience with Infiniti but as far as the dealership in Hoffman estates it's been complete opposite. My car has a lot of issues but Sebastian Pyznar and David Kalasa has always helped me out right away. They have been extremely helpful and cannot thank them enough. Thank you for being supportive and for assisting. You guys are the best. God bless”
“Excellent service at this location... they even open all the doors for you, lol.. they recommend but didn't push services on you.. be sure to download online coupons.. I joked it took longer than 15 min at checkout.. it was about 25 min total time.. including some other fluid topoffs, filter change, and air in the tires... they took 25% off from an online coupon. As for the price I chose the reasonable price on the Google tab.. any other place for $55-75 you need to leave the car all afternoon.. I was at $99 not including other services I got. Thanks guys!”
“When I moved out of the area not too long ago, I was shocked to see that there were no Infiniti dealerships around me so getting work done was a challenge. So just this weekend, I decided to call the day of my commute back up north to get a simple synthetic oil + filter change done (with MPI).
Dropped the car off and within an hour, I got a comprehensible multipoint inspection sheet, itemized next/recommended services, and a tread depth VIDEO sent to me since the service was complete — something new I think!
So what gives this review 5 stars? Well, it’s quite simple really…. The entire team within this service department truly deliver a world-class experience. From the service advisors (SHOUT OUT TO ANTWAN HICKS!!) to the service technicians, they go beyond a “white-glove” experience to show their clients how much they care.
Not only did they clean the outside of my vehicle, but I noticed they also cleaned the inside! All that aside, this is the one and only service team I would drive over 2 hours to bring my Q60 to.
So without further ado — THANK YOU INFINITI HOFFMAN ESTATES SERVICE DEPARTMENT!!!!
See you again soon!”
“I bought my Mitsubishi Evo X in Alabama and drove it over 600 miles back to Illinois this car has been my dream for a long time, so I wanted to make sure it was truly solid. I asked around in the Evo Facebook groups for trusted shops, and everyone pointed me to Boostin Performance. I’m really glad they did. Devin handled the dyno and inspection and took the time to walk me through everything about the car. He didn’t rush, didn’t sugarcoat anything, and was extremely straightforward and honest with me. He genuinely educated me as a new Evo owner, which I really appreciated. You can tell he actually cares about the cars and the people bringing them in. I would 100% recommend Devin and Boostin Performance to any new Evo buyers or anyone who wants honest, quality work done.”
“Ray provided outstanding customer service in the service department. He was professional, friendly, and genuinely helpful throughout the entire process. He took the time to check what repairs were covered under my warranty, helped arrange a loaner vehicle, and made everything as smooth and stress-free as possible. It’s rare to come across someone who truly cares about the customer experience. Thank you, Ray, for going above and beyond, I highly recommend working with him!”
“Car shopping is something I don't enjoy, but I can honestly say that working with Vince and his entire team at Mercedes-Benz Hoffman Estates was the best car buying experience I have ever had. They were so easy to negotiate with and come to a price/vehicle that fit me. I will only buy a Mercedes from Hoffman Estates going forward!”
“Our salesman, Bobby, was great throughout the sale process. He also helped out when I had an issue several days after taking ownership of my car. His desire to make us happy as a new member of the Acura family was apparent. I would recommend going to Bobby if you are looking for great service.”
“This is a great place to get your car washed with very professional service. They also have a free vacuum service which makes it very convenient to vacuum your car right after getting your car washed from the outside”
“Recently purchased a 1968 Camaro SS and while it is in great condition, it needed some maintenance, repairs and upgrades. I searched around for a speed shop and decided to check out Underground Autosports. I went to their shop and had them do an inspection. Their knowledge, attention to detail and desire to do the work as if they were the owner really sold me on them. I bought the car a few weeks later for maintenance, repairs and some upgrades. I had them install a Wilwood 4-wheel disc brake conversion and a completely new braided fuel line/system. The work they did was amazing! I will be bringing it in again for some more custom work. 4 stars to Brandon and his staff!”
“For the major work performed was done supremely fast and done right the first time. Jose kept me in the loop the entire and was always a pleasure to communicate with.”
“Nice polite and helpful people. The place is very clean and good looking. When the same businesses offer you the the same things you always shoose the most polite and professional ones. Highly recommend!”
“I work right down the street. I was driving my Honda Civic then the TMPS light came on for tire pressure. Brought it in at Firestone. The tech said he would check the pressure Diego the tech was great. Very friendly and great customer service. Thanks Diego”
“Jim, the manager of this location, provides above & beyond customer service. He is personable, provides education, and ensured he understood my concerns. I’ll be a loyal customer of this location solely because of him.”
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“Frank and his team have been taking care of my family for many years. They are very honest, trustworthy and good at what they do.
You can tell they try very hard to respect the customer each and every time.
Thank you very much!”