Home Improvements near Hoffman Estates, IL

“Patrick was very professional and took care of my entire kitchen quickly and it was affordable. The delivery was fast as well and everything arrived in 10/10 condition. Highly recommend!!!”

“I went to this store to buy a replacement cabinet hinge. They didn’t have what I needed but they went out of their way to find a local store that carried the item. They called the store and printed out the exact product I needed. If they were this helpful in finding a product from a local competitor, I can only imagine how helpful they would be if I was their customer.

What a great store. It’s hard to find customer service like this anymore.”

“These guys are great! I had a small job ( replacing two small windows & caulking up some gaps in my larger windows) and everything was addressed in a timely and efficient manner. This is the second time I have used this company and I would highly recommend them .”

“First time trying out their dog wash today.I'm very Happy I did! it's very clean, the staff was super nice and accommodating. I like that they have raised wash areas and grooming areas to dry the dogs, good water pressure, hoses that you can change the stream and decent dryers. They supply some of the different shampoos that they carry I did try their sensitive one and so far it seems to have caused no irritation for a very sensitive skin dog. I like that they supply more than one towel like some other places do.
Tractor supply company is a little gym in Carpentersville that I often forget about and every time I go I really like it. They hire friendly staff and it's always clean and they have a lot of variety.”

“Love this Menards most employees are helpful, the managers are great. However if you are in the paint area, you need to ask someone seasoned. The highschool kids normally send you away with wrong products, at least that has been my experience the last 6 years remodeling our house.”

“I’ve been a life-long Home Depot customer and they’ve earned my trust and loyalty. Nothing but amazing things happening at this local Palatine Home Depot! They really embody “How Doers Get More Done. You can do it. We can help” mindset. I don’t believe there was ever a time I came in and they didn’t have what I was looking for or HELPED ME by any means get what I needed.

Note to MANAGEMENT: Sadly though, I had to report a concerning experience I had with COREY in the Plumbing department. I came into the store looking for an adapter for a new shower head I was installing. Corey approached me and offered his help, which I accepted. Without checking inventory or offering to look further, he immediately stated, “We don’t have it here. Try buying from the manufacturer.” This response was both dismissive, super unhelpful, and highly inconvenient. Based on prior positive visits at this store, I found it surprising that no effort was made on Corey’s part to verify availability, other than “try somewhere else.” After Corey walked away, I continued exploring on my own. It took me 20 minutes, but eventually I located the exact adapter I needed that was in-stock!! It was a perfect fit! What was Corey talking about? Did he not want to truly help? Or was he inexperienced and should not be working in plumbing?

Also, while I was testing fittings, I observed and overheard multiple other customers approach Corey for assistance. On every single occasion, I heard him respond with the same statement he gave me moments ago: “We don’t have it here, try elsewhere.” This pattern suggests a lack of effort to assist customers and raises serious concerns about potential lost sales and diminished customer experience. I’m a business owner and thats bad for any business. I truly value Home Depot’s expertise and typically receive excellent service from other employees. However, this first-time interaction with Corey demonstrated poor customer service, unhelpfulness, and blatant misrepresentation of product availability. You would think they want to do everything possible to keep my business, not the exact opposite and send me and many others away. I’m glad I ultimately found what I needed, but the store nearly lost my business due to this experience. Can you image how many hundreds or thousands of dollars this business lost?

I hope this feedback helps improve service standards moving forward.”

“Came in last week with my wife looking for some indoor plants and had a great experience at Lowe’s. We were helped by a wonderful employee named Sue who was incredibly sweet, enthusiastic, and very knowledgeable about the plants. She took the time to answer our questions and made the whole visit enjoyable. Sue is truly a treasure and a great representative of Lowe’s!”

“VS menards well stocked but what sets it apart is it's employees are every where and most knowledgeable. Most are from a trade which is invaluable! Plus being a vet i don't have to jump through hoops mailing in receipt or as they count on it forgetting to get 10% off. Do not like current return policy. Even if they stock item you can't even get a store credit if over i guess 30/35$. Unless you have the credit card or receipt. If I kept every receipt I'd need a accountant!”

“I had to get a new faucet and the supervisor in the faucet department gave me an incredible deal and was absolutely above and beyond with help. I feel bad cause I forgot his name. But I will be going back for any home needs for sure. Pretty sure , this is the only five star I ever gave.”

“Nino at the Pro desk goes above and beyond to assist his customers. Thank you to Nino for your help! I purchased an EMAX Compressor and it was just delivered. I don't think I will ever have to purchase another compressor as long as I live! This thing is a beast!!”

“I recently had the pleasure of visiting Home Depot and was thoroughly impressed by the exceptional customer service provided by Chris G and his manager, Traci. From the moment I entered the store, Chris was incredibly helpful and knowledgeable. He took the time to understand my needs and guided me to the right products with patience and expertise.

What stood out even more was the support and leadership demonstrated by Traci. She ensured that the store was running smoothly and that all customers were receiving top-notch service. Her professionalism and dedication to her team were evident, and it was clear that she fosters a positive and efficient work environment.

Together, Chris and Traci made my shopping experience at Home Depot a truly pleasant one. Their commitment to excellent customer service is commendable, and I highly recommend this location for anyone in need of home improvement assistance. Thank you, Chris and Traci, for your outstanding service!”

“Employee of the day, week, month possibly year would be Leslie at the front. She greeted me this morning when I bought a propane tank. Working's hard working on Saturdays can be harder. It's nice to have people who care about what they do and I'll always be back to the store because of that”

“Menards great pricing . The surrounding streamwood centre is full of competitors retail, just minutes away although traffic could get congested. But a majority of the surrounding storefronts compliment streamwood if you choose to drive during non congested hours.”

“Barry and Mitch were very helpful and answered all of my questions so I could get the lights that were appropriate. However I didn't get (honestly I didn't think to ask) a hard copy of the protection plan I paid for. It took me more than 35 min to get any info via phone and then it was wrong. I did call the store and the nice person told me where I could get it online. Seems I'm not in the system so i will have to fight that battle another day.”