Home Improvements near Palatine, IL

“I found Around Town Glass & Mirror in April 2025. I needed my glass shower door acrylic strip replaced - it had become cracked and difficult to clean. Not only did they replace, they showed me how to clean and what to clean with to not damage. In addition, they adjusted the door so it would swing closed. Cost $60.00.
I thought that was a fair cost.
As they were leaving, I inquired if they replaced glass in mirrors.
I handed over a full length antique morror encased in wood that belonged to my Great Grandmother. I requested a beveled mirror. That took about 4 weeks and was a little under $300.00 (what I expected). Both jobs were executed beautifully and professionally.”

“I’ve been a life-long Home Depot customer and they’ve earned my trust and loyalty. Nothing but amazing things happening at this local Palatine Home Depot! They really embody “How Doers Get More Done. You can do it. We can help” mindset. I don’t believe there was ever a time I came in and they didn’t have what I was looking for or HELPED ME by any means get what I needed.

Note to MANAGEMENT: Sadly though, I had to report a concerning experience I had with COREY in the Plumbing department. I came into the store looking for an adapter for a new shower head I was installing. Corey approached me and offered his help, which I accepted. Without checking inventory or offering to look further, he immediately stated, “We don’t have it here. Try buying from the manufacturer.” This response was both dismissive, super unhelpful, and highly inconvenient. Based on prior positive visits at this store, I found it surprising that no effort was made on Corey’s part to verify availability, other than “try somewhere else.” After Corey walked away, I continued exploring on my own. It took me 20 minutes, but eventually I located the exact adapter I needed that was in-stock!! It was a perfect fit! What was Corey talking about? Did he not want to truly help? Or was he inexperienced and should not be working in plumbing?

Also, while I was testing fittings, I observed and overheard multiple other customers approach Corey for assistance. On every single occasion, I heard him respond with the same statement he gave me moments ago: “We don’t have it here, try elsewhere.” This pattern suggests a lack of effort to assist customers and raises serious concerns about potential lost sales and diminished customer experience. I’m a business owner and thats bad for any business. I truly value Home Depot’s expertise and typically receive excellent service from other employees. However, this first-time interaction with Corey demonstrated poor customer service, unhelpfulness, and blatant misrepresentation of product availability. You would think they want to do everything possible to keep my business, not the exact opposite and send me and many others away. I’m glad I ultimately found what I needed, but the store nearly lost my business due to this experience. Can you image how many hundreds or thousands of dollars this business lost?

I hope this feedback helps improve service standards moving forward.”

“They are so knowledgeable and always help me to find the perfect hardware. I always bring either a cabinet door or a handle I removed to make sure I get the right size. If you can't find what you are looking for there you won't find it anywhere.”

“Love this Menards most employees are helpful, the managers are great. However if you are in the paint area, you need to ask someone seasoned. The highschool kids normally send you away with wrong products, at least that has been my experience the last 6 years remodeling our house.”

“Fantastic thrift store, they have great selection of new (when they get items in) and used items. Also goes to a great cause, and they’re conscious of the environment which is a nice plus.”

“Estela was very helpful at helping me purchase my new washing machine. She also made sure that I got as many discounts as possible! I'm very happy with this purchase and with Home Depot, because of Estela!”

“Came in last week with my wife looking for some indoor plants and had a great experience at Lowe’s. We were helped by a wonderful employee named Sue who was incredibly sweet, enthusiastic, and very knowledgeable about the plants. She took the time to answer our questions and made the whole visit enjoyable. Sue is truly a treasure and a great representative of Lowe’s!”

“VS menards well stocked but what sets it apart is it's employees are every where and most knowledgeable. Most are from a trade which is invaluable! Plus being a vet i don't have to jump through hoops mailing in receipt or as they count on it forgetting to get 10% off. Do not like current return policy. Even if they stock item you can't even get a store credit if over i guess 30/35$. Unless you have the credit card or receipt. If I kept every receipt I'd need a accountant!”

“I want to say a Big thank You to Jeff from Applainces at the Vernon Hills Home Depot.
He was able to help Us out really polite and nice
Thank You Jeff!”

“I had to get a new faucet and the supervisor in the faucet department gave me an incredible deal and was absolutely above and beyond with help. I feel bad cause I forgot his name. But I will be going back for any home needs for sure. Pretty sure , this is the only five star I ever gave.”

“I recently had the pleasure of visiting Home Depot and was thoroughly impressed by the exceptional customer service provided by Chris G and his manager, Traci. From the moment I entered the store, Chris was incredibly helpful and knowledgeable. He took the time to understand my needs and guided me to the right products with patience and expertise.

What stood out even more was the support and leadership demonstrated by Traci. She ensured that the store was running smoothly and that all customers were receiving top-notch service. Her professionalism and dedication to her team were evident, and it was clear that she fosters a positive and efficient work environment.

Together, Chris and Traci made my shopping experience at Home Depot a truly pleasant one. Their commitment to excellent customer service is commendable, and I highly recommend this location for anyone in need of home improvement assistance. Thank you, Chris and Traci, for your outstanding service!”

“Patrick was very professional and took care of my entire kitchen quickly and it was affordable. The delivery was fast as well and everything arrived in 10/10 condition. Highly recommend!!!”

“Menards great pricing . The surrounding streamwood centre is full of competitors retail, just minutes away although traffic could get congested. But a majority of the surrounding storefronts compliment streamwood if you choose to drive during non congested hours.”

“Unfortunately I did not find a patio set that I liked. They had a good variety but not for my little patio. Usually I can find what i'm looking for. The staff are friendly and helpful.”