10AM - 6PM
2775 Bode Rd, Hoffman Estates7AM - 7PM
2475 Pembroke Ave, Hoffman Estates“Chris gave me the best customer service! There was a problem with the computers not working properly but he made every effort to get my trailer rental processed and made it happen. He is extremely patient and cares about the customer experience. Thanks for everything!”
“My name is Antonio. I just moved in. I'm happy I got this place. Mike is a person in charged of the storage on Rand rd location in Palatine, he help ne with some question that I have. He us very nice person.”
“Khalilah was so helpful. She used the translator on her phone to help me rent a unit. Such a lovely person. She smiled through the whole process and didn't rush me. Thanks alot”
“I have had a 10x10 unit for the past 2 1/2 years and I am extremely happy. Rick maintains the property excellently!. Premises are kept very clean. There are no issues with rodents or pests of any kind. Security is a priority! I would recommend this location for your storage needs.”
“Amazing service! Came in today to get more information with getting a new storage unit. Lori greeted us with a big smile on her face. She has the "happy to help" mentality that most people no longer have. Lori was both friendly and informative. She showed us the units and educated us on their easy to use mobile app.I highly recommend Public Storage AND Lori! :)”
“Cleaned out my storage today, Mike was really nice and helpful, It’s nice to be able to have someone that works here that is friendly and nice. If I have to rent a storage unit out again I will be back here!”
“Catalina they’re awesome. They were very helpful and got the best storage unit and price. I could ask for winter other storage units around. They weren’t very helpful. Highly”
“Nic was beyond helpful showing us the various sizes to ensure we had everything needed while we have current storage needs. Beyond satisfied with our current location and pricing! Highly recommend this location! If you go on Saturday, be in the look out for Nic!”
“Staff is always friendly and helpful. Units are nice, they are climate controlled, clean and easily accessible. Highly recommend. We just switched to a larger unit and the transfer process was easy and swift.”
“Best location to store your home goods in all of Schaumburg!! 20 stars to Mary, Shawn and the friendly staff here and I had a locker in the same section 2 different times to help me get through some difficult stages in life!! I used the inside locker and although not the biggest it fit most of my townhome!! I will be back again and will refer anyone possible when going over options for a facility!! TOP NOTCH all the way!!”
“I was at your public storage yesterday at night . Security walking around .this is the best addition feels more secure and safe keep it up.Keep security at night permanent”
“The best location in the Northern Suburbs. The manager is very attentive, helpful and friendly. Very clean and easily accessible location. Thank you Rene for all your help.”
“Krystle did an amazing job. She was very knowledgeable and informative. She answered all my questions since the first call. In person the experience was even better. Is good to be able to to talk person to person than dealing with a kiosk (in my opinion). First impression, the place looks clean and secure. It has elevators and carts available to move your things around.”
“Was able to quickly get the space we needed. Theresa was awesome to work with and I would highly recommend using this location. Move out was even easier and Theresa crushed that as well. Thanks, Theresa for a great experience!”
“Staff is super cool and informative. The place is clean and always have dollys available. Their move out policy is fair and posted in the lobby. The rates change just like any other storage place. I’m happy with my unit.”
“Lori was wonderful with the move in process. All was explained to me without any issues. Lori was very helpful. Would recommend this storage facility. AAAAA+++++.”
6AM - 9PM
1295 Lake St, Roselle“Great customer service. Leandra is an asset to Public Storage. She's knowledgeable, courteous and knows how to deal with the customers ?.Perfect location.?Would like to see a few flatbeds cart's in this location. The one cart that we were all using has been stolen and Public Storage NEVER REPLACED IT.So if anyone in a position to replace these cart's will read this note, PLEASE, it would make it easier on everyone. Thank you ??”
8AM - 5PM
1543 Hecht Dr, Bartlett“I had a friend who was moving from a townhome to a house. They were going to move themselves and had a deadline to be out of the old property. As they were packing and getting ready they realized they were overwhelmed with the amount of furniture and boxes and realized they would never make in time. They called some other movers but with short notice they were all booked. She then called Ace Relocation and Brent Garret came to the townhouse. He gave them a fair price and on short notice had a crew there who were great and got the job done. Thanks Brent and Ace. A job well done!”
“Great experience and excellent customer service. First time renting a storage unit and Jim was amazing at explaining the process to me and answered all my questions. It made it less intimidating to make the commitment. I got the unit I needed, clean and easy access. Highly recommended!”
6AM - 10PM
2025 N Hicks Rd, Palatine“Good lads at the main desk. Place is very clean and don’t have to worry about security here. 24/7 camera surveillance is nice and prices are very reasonable for the space they give you. (Which is a lot.) Overall I’d recommend this place.”
9:30AM - 6PM
1089 East Ave, Streamwood“Letty was wonderful! It was almost closing time, and she took the time to show me a unit, explain everything and get me situated. Very very helpful and a very nice place for storage.”
9AM - 6PM
28930 W Northwest Hwy, Barrington“I've had a storage unit here for almost 2 years. It's clean, climate-controlled, and all the staff & the owner are super-nice people!! Thank you guys!!”
“Angela at Addison is great ! She helped me upgrade to a bigger storage unit . This place is clean! each entrance has a cart so you can load . Pull in garage is very nice . Has a bathroom that’s clean . The best is the music they play when your moving your stuff in , I find myself singing along . Again this place is super clean ! Only thing I missed was the $25 credit I referred 2 people to this place . They also have storage unit . If you refer don’t forget to get your $25 credit . I missed both of mine .”
9:30AM - 6PM
737 S Rand Rd, Lake Zurich“I just met with the office manager Laura at the Lake Zurich Office. She could not have been more helpful. I really appreciate the way she took care of my storage needs. I know I will be a customer here for a long time. Thank you Laura.”
10AM - 6PM
1031 Albion Ave, Schaumburg“This storage facility is well managed, clean, renters are polite and I feel safe coming day and night. Adam is professional, gets to know his customers and operates with integrity and transparency. He has a strong work ethic and ‘get it done’ attitude. A true asset to the organization. Thank you !!”
“I have never met a better customer service representative in all my 67 years. What would have frazzled three employees and caused others to lose their minds, Renee handled with professionalism, kindness and a sense of humor. I had a situation where there was a problem with my unit being reserved and Renee went out of her way to get it resolved. Because of her quick thinking and attention to detail, I am now a proud happy renter of two units. Whatever administration pays her, it is not enough. If you go into this Public Storage facility, you’ll be in good hands with Renee.”
“Walk into the Public Storage facility at 130 Hillcrest Blvd., in Schaumburg, Illinois, and if you are lucky enough to meet Jasmine, then you are guaranteed a top-notch humanistic level of service.She is kind, open-minded, and ready to assist you with your storage needs. Jasmine is definitely a great value to her employer. Keep being yourself, Jasmine, and thank you for the experience.”
“I rented a storage unit from July 22 till May 23 and had such a pleasant experience. Safe, secure, clean and Darren is so friendly! I would recommend this facility to anyone in the area who may need a place to store items.”
“Kim was great!!! She was very helpful and knowledgeable! She answered all of our questions about the units & found what best suited us at the moment. She will find the best unit for your needs & you wont be let down! I highly recommend this place and working with Kim!”
“When I pulled in a parking lot, it was very clean and spot less.Keith welcome me inside the office showed and talked about lot of options very thoroughly then he gave me a tour to the storage units and I was surprised to see all the units were nice and cleaned Keith is very hardworking working guy over there and very polite and professional he should be recognized for his leadership now a days hard to find good people like Keith:)”