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“I absolutely love going to this location, everyone is always so nice and helpful. They always greet me and everyone who walks in the door. Everytime I go, usually in the evening they are busy, busy BUT they are always patient and help everyone with a smile.
The other day I went in to return a few amazon items and when I mean a few it was probably about 10. I was going to do it myself even though there wasnt anyone else waiting to be helped in the store. I just felt bad it was that many items. CHAD greeted me when I walked in and I told him I had a lot of things that I would do the return myself and if I needed help i would let him know. He saw how many things I had and he did not hesitate to help me. He said not to worry that he could take care of it. Honestly that was very kind of him. He took his time and made sure everything was seperated and scanned appropriately. I really appreciated all his help. It probably would've taken me 2x the amount of time it took him to do the return process.
I have moved house since, but I will still continue to return to this location if and whenever I need their assistance. They are an amazing staff.
Thank youuuuu ! 🤗”
“The Customer service from the guy there was Great! He right away helped me and explained everything I needed to know for my future needs. Too bad it was busy in there and didn't ask his name.
Definitely I will be going there for all my packages.
Sometimes you just need understanding people like him.”
“I can't say enough great things about the UPS Store in La Grange! Nick and the entire team are absolutely amazing. They somehow make even the most frustrating tasks (like Amazon returns with all their confusing rules or renewing a passport) feel easy and seamless.
Everyone is friendly, patient, and always willing to go above and beyond to help. It's rare to find customer service this good these days, and it's the reason I keep coming back. Thank you, Nick and the team, for making every visit such a great experience!”
“Every time I come to this store I have a good time. I feel like this is one of the only businesses where it feels like the employees actually enjoy being there. They work so well together and are so friendly.”
“I have no clue how this store has a 3.9 that’s not representative of the store at all. They go above and beyond with instantaneous service to all customers and manage problems with systems or bottlenecks like it’s nothing. I’ve had bad experiences before with UPS stores but this completely changes my opinion on them forever. They’ve earned me, my companies, my friends, my wife and families business for life. If I could give more than 5 stars I would!
For some context:
I had recently gotten my car stolen while on a trip in Wisconsin. They had given me a call that my car was in their tow lot but needed a notarized letter. I live in villa park and called 2 other UPS stores, one didn’t even have a notary there and the other had no clue what he was doing. I then called this UPS store and Julie Wagner THE GOAT helped me even before I got into the store. She helped me create the proper paperwork for her to notarize and answered 2-3 phone calls when I had a new question for her. She was so kind and calm over the phone my hectic day was already getting better before I arrived.
Then once I’m there they walk me through the whole process of printing and notarizing. I then had issues with my ID and she worked diligently and to the absolute best of her ability to help me. Even when I had an error in the paperwork and had to come back she still helped me out.
I’m only writing this review because of the great team at this store. I see the owner responds to these and I hope the message is relayed to the notarizer at this UPS store Julie Wagner. Whatever you’re paying her it evidently isn’t enough and she should get a raise or a bonus or something.”
“I would like to express my sincere appreciation to Kia for the excellent customer service she provided. She was incredibly patient, helpful, and attentive while assisting me with sending a birthday package to Canada. She took the time to make sure every detail was just right and that everything was perfect before I left.
Kia went above and beyond, and her kindness and professionalism made the entire experience so easy and pleasant. Thank you, Kia, for your wonderful help and for making sure my birthday package was sent with such care!”
“George and Evan were super helpful. I had a last-minute print job I needed to get out. They helped me with the setup, let me use their paper cutter, and stayed a little bit late just so I could complete it on time. George and Evan, thank you so much. I really appreciate it.”
“Aviv is awesome. My daughter rented a U-Haul truck to move into her apartment. All went well until I locked the keys in the truck. I called the next morning to explain this fact and he said he was able to use another key to get in and also that I had left the power on (to take a photo of odometer and gas gauge) but he jumped it and said we got lucky and all was good!
Anyways, I thought it was important to not only publicly thank Aviv but point out the effort he exercised to solve the problem. All without calling attention to himself or the extra effort he put into solving MY error! Made my smile after a strenuous moving day. Thank you Aviv!”
“Loveleen went out of their way to show me customer service that was above and beyond.
I needed to print, cut, and packages some assets for a job. I was running behind schedule and stressing out, but after receiving timely and professional assistance I was back on track.”
“I was a Lil irritated due to UPS was supposed to pick up a heavy box 5days ago. I asked my neighbor to put 2 boxes in the car. I got to the Westchester office around 820a. I went in and asked if there was a cart to bring them in. Ash and Loyal immediately went to my car and both carried a box in with no hesitation. To say they went over and beyond for me is an understatement. My wrist was messed up and I couldn't have done it myself. Big Kudos that real gentleman works at the Westchester office.”
“We use this store all the time for our business shipping needs. Staff is great and never had a problem! Will continue to use them and recommend their store to others!”
“This has got to be the best UPS store that I have been to in years. Both the staff members were so incredibly helpful, patient, and very kind. They helped me get all my stuff situated and returned how it needed to be. Even with their computer system down and not scanning the QR codes correctly, they still manage to record and print out a ticket for my returns, which was so wonderful because there’s no way that I could bring it back to this location as I don’t live super close. Too bad all the UPS stores do not have employees like this such a pleasant experience.”
“Fantastic Service and Speedy Solutions: I stopped by the UPS Store today to mail a package and was thoroughly impressed by the staff.
I ran into a minor snag when I realized UPS couldn't ship to the PO Box I needed. Before I could even get annoyed, the fantastic team stepped in. They quickly let me know the issue and immediately offered an alternative shipping solution through them, providing the prices and shipping speed right away without me even having to ask.
After sitting in heavy traffic to get there, I was so grateful for their efficiency and proactive help. Although there were other customers in the store, I was greeted by really nice staff and helped almost immediately.
Thank you so much for turning a potential hassle into a smooth experience! I highly recommend this location for their outstanding customer service.”
“I’ve been coming here for quite some time and have always had great service. They are in a location that seems to be rather busy and yet everyone I have encountered here have been pleasant. When I have shipping needs or print needs I will go out of my way just to come and see the helpful folks here! Thank you for all you do!!”
“I needed faxing service last minute. I entered the store twenty minutes before closing. A young man, TJ welcomed me with a warm smile and politeness. TJ explained it would take a few minutes, shared what the cost would be and engaged in small chat. He provided me with a confirmation, asked if I had any questions. TJ was an absolute professional and made a stressful situation less stressful. I hope management knows how valuable TJ is to this company. Thank you, TJ.”
“I was in line at this store one morning. It was a little busy with a customer being waited on having a lot of transactions. I observed Kelly go above and beyond to please not only her customer but also one in the other line at the same time.”
“Everyone could do a better job of greeting people as they come in even if the customer has to wait. Reese was a big help today with some Amazon returns that I had. Keep up the good work!”
“Jeff really went above and beyond to help me find my package that I had delivered here. It wasn’t left where it was supposed to be, but I asked him to take another look for me and he found exactly what I was looking for. Thank you sir!”
“Briana helped me with getting my passport! She was super kind and made the process so easy! Unfortunately there was a rude customer in there at the same time as me, she handled the customer with grace and much better than I would have!”
“Very sweet girl Their she helps me so much. She’s very nice every time I’m there. She spends time with the customers and helps them out the middle eastern girl so sweet.”
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“I’ve had to come in here about 5 times in the last two weeks and the gentleman behind the counter has been absolutely amazing! Unfortunately, his coworker came down with pneumonia and he’s been working nonstop. He’s always pleasant even when the customers are unnecessarily snippy. He’s so professional and gets the job done.”