Extended Stay America - Chicago offers a range of experiences. Some guests found the rooms to be clean, spacious, and comfortable, with amenities like kitchenettes that provide good value for the price. The staff at the front desk are often praised for their friendliness, hospitality, and helpfulness, especially during stressful situations like flight cancellations. One guest described the manager and staff as excellent and recommended the hotel for a friendly and clean environment.
However, there are also negative aspects reported. Several guests noted issues with cleanliness, such as dirty carpets and outdated furniture, including a fridge in need of replacement. The breakfast options are very limited, with some guests disappointed by the lack of variety and basic supplies like oatmeal and coffee. The hotel also faces challenges with smoking outside despite "No Smoking" signs, and some rooms are difficult to access for those with disabilities, especially when elevators are broken. Additional concerns include overpriced vending and laundry machines, and rooms that need updating.
Overall, while some guests had a good experience and found good value, others were disappointed by cleanliness, amenities, and maintenance issues.
Mr Mike L. was amazing at the front desk !! He is extremely friendly and helpful. Answered all our questions and made us feel right at home. A+++ customer service !!!
July 2026
Everyone here(associates), are very pleasant, they're always helpful and will do what they can if you have any issues
May 2026
A very peaceful neighborhood. With easy access to shopping, parks and the expressway.
