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“Writing this review due to the outstanding service i got from an employee as this is the first time I have ever shopped at Journeys! Before I had come in I witnessed a customer get very mad at the lady that was just trying to help get her a shoe which the customer proceeded to call the employee racist. When i walked in that same employee helped me and she was so very kind and in no way did i feel she was racist at all! I had felt so bad for the way she was treated but even after that she treated me with such kindness and positivity! Great customer service! I didn’t catch her name but I will be coming back because of her! These are the shoes i got!”
“So happy I stumbled across the Zumiez in the Joliet mall today… I found lots of great things for my boyfriend for Valentine’s Day. The customer Service was immaculate they asked what brand I was looking for and size and found me 3 shirts that I loved and purchased, thanks to their help!!!”
“The new ASM, William, was very helpful and did a great job assisting me while the store was very busy. He was attentive and quick on his feet. I was indecisive about which pair of shoes to buy but I ended up purchasing both pairs due to William being knowledgeable about the products and merchandise being sold in the store. He enlightened me about how one shoe would be better for running and another for everyday comfortability with a splash of fashion. After careful consideration and deliberation, I agreed with him. Any questions I had, he was able to answer (and I was asking a lot of questions) he was patient and did not get frustrated with me while also making sure his employees and other customers were taken care of. I’ve never seen an employee multitask so effectively and effortlessly while also confidently maintaining a leadership role. He also had a great personality and conversation. I hope he’s there the next time I visit!”
“I order my shoes online , process was easy, I got notified when they were ready for pickup, When I went in the store they greeted me , I picked up my order , Store was very clean , very well stocked, the employees were so friendly and helpful. There was a mark on my shoes I couldn’t tell what it was exactly, they went aboveAnd beyond to help me until I was satisfied . All the while being very friendly . I would 100% shopAt this store again.”
“Shaun was excellent with helping me find new products that DXL have for big guys really had a good time shopping , Shaun made the experience wonderful thanks Shaun!”
10AM - 8PM
2601 Plainfield Rd Suite B, Joliet
Shoe Stores
“The ladies who work here are my hero’s! I had an issue with my reward points being negative and a shoe exchange I was having. It was close to store closing and they called me the next morning to let me know everything was resolved. I really appreciate the awesome level of customer service!”
“One of the best sneaker stores in the suburbs. I bought three or four pairs of shoes never had a problem. the owner of the store is a respectful, responsible, and trustworthy source. Flexible pricing and not over priced”
8:30AM - 8:30PM
321 Collins St B, Joliet
Shoe Stores
“What a pleasure to come, this establishment treats you very well with a lot of mobility with a lot of professionalism and they don't know what they couldn't do in the mobile campaign they did it here”
“Just shopped there I think Sunday I bought a pair of shoes and slippers great price and this nice lady named Lisa helped me out so much . I have a bad foot and she helped so much ! Thank you for spending time getting my shoes Lisa!”
“I recently visited the store to purchase a pair of Air Force Ones, and the experience was nothing short of amazing, thanks to Israel. From the moment I walked in, he was incredibly attentive and knowledgeable. He not only helped me find the perfect pair but also introduced me to the Force Field protectors to keep them looking fresh.”
“Best customer service received in a long time. Go see Katie st this store!! Can't rave enough, super helpful, knowledgeable, fantastic shopping experience!!”
“The customer service in this place is Awesome! My daughter was looking for shoes and couldn't decide. The salesperson (I wish I could remember her name) was so Nice! She played Rock Paper Scissors with my daughter to help her decide. Great Service! Definitely come to this Kids Foot Locker. Plus they have a huge selection. We live in Tinley but will travel to Joliet for the excellent customer service.”
“I absolutely am grateful for this shoe store..I managed to find something every time I shop..I have a wide width and can't seem to get what I need at other places..But low and behold it never seems to fail me with brands like Rebox to Hey Dude..and prices that have me looking over my shoulder for the price police..seriously I don't only love this place ( just call me Imelda for my # of shoes in my closet) but all the customer service has never left un happy..”
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“Came in and was looking for scrubs for work.
The associate Brittany was extremely helpful and nice. She gave many different styles to try on. I loved her recommendations! Will be back again”