The Xfinity Store in Joliet, IL, offers a range of services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment. The staff are praised for their professionalism and helpfulness, with employees like Mike and Shay receiving special mention for quick, friendly service. Customers appreciate the easy explanations, quick assistance, and the store's ability to resolve issues efficiently. Despite minor moments of waiting or wandering, the overall experience is positive, with many leaving satisfied and grateful for the support that helps them stay connected at home or work.
I made an appointment and arrived early. When I first walked in, every agent was busy with a customer. I thought I was going to have to wait long. I was called 5 minutes before my appointment and was done in 5 minutes. The MOST efficient customer service I have ever received.
December 2025
Quann helped me fix an issue I was having with my wifi & was very knowledgeable & patient while doing so!
November 2025
Brian was the absolute best! Helped me & my family switch carriers with ease. His kindness & humor was so appreciated. I recommend him and this Xfinity store!
