Not a user friendly mortgage lender. Makes on-line access difficult and calling access almost impossible without jumping hoops. There is not a automatic voice payment feature available. My original lender sold the mortgage almost immediately to Fifth Third (County) Bank. I would never have chosen them and will recast loan... read full comment
April 2020
Been banking here several years. Very competent and friendly staff. Best customer service ever.
December 2019
If you choose to open an account at Fifth-Third Bank STAY AWAY from the LAKE ZURICH branch. They have the WORST customer service at any of the Fifth-Third branches. They recently went from MB to Fifth-Third but same crummy customer service. This is the only branch that never answers the phone and the personal bankers are... read full comment
