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“Palatine Bank exemplifies customer service! For years I wanted to change my 3 different accounts from the very inept bank I was with for over 30 years, to Palatine Bank, but kept putting it off because I thought it woild take hours! Chris Turner of Palatine Bank took care of each aspect of my different accounts and she did it so easily and quickly! Palatine Bank can do everything at their location! I don't have to wait hours, or many days like I did with my old bank! I cannot recommend Palatine Bank more highly!!”
“Michael Kasper was very helpful in helping me set up my new business account. He was clear in explaining all the details and patient with all my questions. I enthusiasticly recommend Barrington Bank and Trust.”
“I had a fantastic experience meeting with Gary at North Shore Asset Management and Tax Advisory. He was extremely kind, approachable, and generous with his advice during our discussion. Even though I’m not his typical client, being in my 20s, he took the time to guide me thoughtfully and provided insights that I believe will have a lasting impact on my financial future. Gary is also very military-friendly, which makes his guidance even more valuable for service members and veterans. Highly recommend Gary and North Shore Asset Management and Tax Advisory for anyone looking for knowledgeable and genuinely helpful advice!”
“Good afternoon. I wanted to relay just how wonderful all the employees are and have been since I opened up my Wintrust account several years ago. Jordan has been one of my tellers inside for several years and he is always so pleasant and remembers me, and what I like. Vic, she's been here, I think less than a year, and she is always so warm and welcoming, and she remembers me too, as Jordan trained her very well! Purva, has assisted me a few times, when needed and she is always welcoming every customer in with a hello, how are you today, when we walk into the bank and is a delight to get assistance with! Jhovanna, is there a lot and she is so terrific at everything and she does everything to, from being a banker to helping to be a teller when they get busy! Finally, the wonderful VP of the branch, Angela, she has been here to, since I opened my account and Angela has always been so very dedicated to her customers and a great leader for the banks staff. She sure deserved the promotion to VP. Thank you all and I hope my message will be shared as employee recognition is vital in employee's knowing and feeling appreciated!
Best, Keith Nathan.
Written, September 23, 2025.”
“My family and I have been going to this bank for many years. Everyone at this bank are always kind, thoughtful, and helpful and is willing to help you out with what you need.”
“Great business place! Easy and fast service. Amar was my bank teller and he made it a convenient and safe transaction for me. Would definitely recommend him! Will be coming back to this branch.”
“I am over 70 and have travelled the world extensively, so what I write here is coming from someone who has been there, seen it and done it. My purpose here is to mention that I have been a customer of Schaumburg Bank and Trust and one of the main reasons for my patronage is the excellent quality of service that I have always received from Ms Rachel Reiter. She is very knowledgeable, very professional and very customer oriented. She is one of the best in customer services that I’ve ever come across.. Thank you Rachel and God Bless you.”
“There are many Wintrust bank locations and this is the location that Nancy C. works at. We have followed her to 3 different locations and while her current location at Hoffman Estates is the furthest, we are more than happy to make the drive for her. Customer service, with warmth, professionalism and discretion is something A.I. nor online banking can offer. She is a huge asset to Wintrust and a big reason why we bank with Wintrust. Also, Dan in management is amazing. He follows up if we have any issues and we appreciate this so much. No other bank big or small has done this for us and it is something we absolutely value. This bank location is worth driving to even with these gas prices.”
“For once, an honest and caring bank to do business with. I didn't have anything but good experiences at Wintrust. I suggest switching over to them instead of BMO and Chase. Because for once, they're an example of how a bank should treat its customers.”
“I had a great experience with Brian Crary, who helped me with my finances. He was patient in answering all my questions and very thorough throughout the process. He took the time to walk me through each accounts in detail. I highly recommend him. Thanks, Brian!”
“Came into the Mundelein branch with a stack of Savings Bonds. Met Luis E. and he handled all of them promptly with a smile and a thank you! Appreciate the great service-”
“I had a great experience at this bank thanks to Nadiya O. She was professional, knowledgeable, and made the entire process smooth and stress-free. She made me feel confident and supported every step of the way. Truly excellent customer service and I highly recommend working with her!”
“Ive been banking here for many years. Their personal banking services, and their customer services are absolutely great. Their tellers are always friendly and their personal bankers (especially Catherine and Denise) are super helpful. Their online bill pay works well for both business and consumer banking and allows transfers, etc. They always have good coffee and snacks/treats for the kids and in general it is a pleasure to stop by the bank. I've never tried to borrow money from Wintrust.”
“When I lived in Mundelein this was my preferred bank. It was a bummer when I had to go to the bank on Maple, but it was only because this bank didn't have the printer to give me a new debit card. I assume because they're a smaller establishment? The employees were always very kind to me and my children (if they tagged along). Complementary coffee, water, and candy was sometimes available if there was a wait for a banker. If I ever did have an issue they were very apologetic and worked hard to resolve my problem. I know most are quick to leave negative reviews, but after moving away I miss this bank. I now frequent a Wintrust near my new residence and it can't hold a candle to this branch.”
8:00 AM - 6:00 PM
1250 Village Dr, Arlington Heights
Investing
“Needed a large sum of nickels- the wonderful ladies at this branch accommodated my request that day; even provided me with a bag to carry all the coins. The transaction went smooth. Super professional and such fabulous customer service something that is lacking these days. Thank you!!!!”
9AM - 5PM
1375 W Palatine Rd, Hoffman Estates
Investing
“I love this location -Hoffman Estates!
It’s clean and a cheerful vibe.
The teller supervisor Susie has been excellent and always recognizes me !!
Yasmine is a delight- helping me with banking tech on my phone!”
“My wife and I had 6 financial advisors over 15 years, all of which offered only their company’s products for investment. In 2013, on a whim and with some skepticism, we attended a Steve Lewit dinner/seminar. Until that seminar, we had never heard the term “fiduciary”, much less know its meaning. Steve’s presentation sounded interesting and we decided to make an appointment with him to go over our finances. When Steve asked us our priority, we answered monthly income for retirement. Steve and his team then put together a plan that met our retirement income wishes, utilizing products of a few different companies. So we decided to again change advisors and move our assets into Steve’s recommended portfolio. Now, 9-years later, we are very happy to state that those expectations have been exceeded, as our monthly retirement income is more than was planned. A financial advisor that is a fiduciary (like SGL) made all the difference for us. We currently live in a Florida retirement community and recently discussed how lucky we are to have no money worries at this point in our lives. Had it not been for Steve and SGL, we wouldn’t be in this position. And even though we live in Florida, SGL still handles our financial planning and investments, and we couldn’t be happier with the results.”
“I have been a customer at Libertyville Bank and Trust since they opened many years ago. I really appreciate the small-town vibe of the bank and the exceptional customer service they provide. I have recommended the bank to many friends who have had to pay fees to withdraw their own money from their banks. :)”
“First off I have to say Miss Nancy , is one of the most, professional , down to earth , and authentic individuals I've ever met in my life! Not only does this place have extremely welcoming energy ,
but you can actually feel that these people have your best interest at heart unlike some of these big banks. This feels like you're right at home. I received my debit card immediately , and I plan on opening a business account with Village as well. I've had chase, bank of America , Huntington , and
I believe Village Bank and Trust is definitely a bank you can trust. Thanks for the recommendation mama lol. And thank you Nancy for going above and beyond. It's people like you that make this world a better place. Such beautiful energy God bless. - Rob GODKIID”
“Rema,Nina and Michele are exceptionally skillful,, and talented staff of this bank. they explain things clearly, solve problems quickly, and make my every visit smooth and stress-free.Every interaction with this team has been professional, helpful, and consistently excellent.
Highly recommend this branch for outstanding customer service.”
“I really like this Bank and all the people that work in it. They are very efficient and friendly. My biggest gripe is that at the drive-in window they don't make the far left window for business transactions. Somebody simply depositing a check should use any other lane. I typically have large Bank envelopes filled with deposits for my business. And I sit in line and wait for Joe average when there are other lanes open and available that I simply cannot use. This is an inconvenience to another wise great bank to do business with.”
8:30AM - 4:30PM
479 E Business Center Dr Ste 109, Mt Prospect
Investing
“Tony and his team are amazing. My wife and I Invested with Tony when we first got married, and we were able to save her a house, our family, and future. We would not be where we are at in life without his guidance and help!”
“Helpful staff, always available to answer my questions when options aren't available online. I also love that they actually have physical stores and dont charge you just for having a checking account.”
“Victor treated our rather small retirement account with the same attention given to larger accounts. I appreciate his patience in crafting a workable plan for our retirement. I have not always felt valued by other firms, but I do here. I have more confidence in the process based on the financial advice provided.”
8:30AM - 5PM
1160 Plaza Dr, Schaumburg
Investing
“Great staff, they served me quickly and kindly, I'm happy to start this new business. And yes, I'm taking control of my future, working with responsibility and hope, not just chasing wealth, knowing that it's not the ultimate goal. Instead, it's the fuel to accomplish positive things for myself, my family, my church, and society.”
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“Our experience with Alison at Barrington Bank was outstanding! Alison spent several hours with us over a couple of days helping us to open new accounts. She was competent, thorough, and extremely pleasant to work with. We are very happy to be at Barrington Bank and look forward to a long lasting relationship.”