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10AM - 8PM
20291 N Rand Rd Suite 113, Kildeer
Mobile Phones
“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“Walked in the store to replace a zagg screen protector and couldn’t have been more pleased!! The gentleman, Paul was professional and courteous and quickly serviced the phone while I waited, less than 10 minutes. Thank you for the excellent customer service! ?”
“Ashley helped me with my phone the other day. she was friendly, kind, and made the experience very pleasant. the staff at this location also seemed more welcoming and professional compared to other AT&T stores I've visited.”
“This young man Mason AT AT&T WAS AMAZING THE WAY HE TREATED EVERY CUSTOMER THAT WALKED IN THAT STORE. THEN ON TOP OF THAT HE WAS VERY GOOD AT FIXING THE PROBLEM I CAME IN WITH.Mason was great at explaining At@t direct tv service we switched from Comcast”
“Another Verizon store is much closer to me than this location, but the difference in customer service is definitely worth the drive. I really appreciated the thorough explanation of my bill and eligible discounts and promotions that I received. Jason and other store staff were courteous, friendly, and accommodating. I initially thought to buy the new phone outright although decided to purchase it over a three-year service commitment and not go directly to the manufacturer because doing it that way felt right based on how I was treated at this Verizon store (in Long Grove).”
“Took my Mom in to replace her iPhone 13 with a 15. Only one person working on Sunday, and they were helping another customer, so asked us to come back in ~30 minutes. When we returned, a couple other folks had come in, but they honored our pace in line which was nice. The person helping us was efficient, knowledgeable, and professional, and we were in and out with the new phone setup (including new case and screen protector) in about 25 minutes. Not a bad idea to make an appointment before you come in, but definitely recommend this store”
“THE OWNER IS A VERY NICE MAN,COURTEOUS,INFORMATIVE ALWAYS DOING THE BEST HE CAN TO FIX ANY PROBLEMS,HE GETS THE JOB DONE,GREAT PRICES,EXCELLENT CUSTOMER SERVICE.VERY GLAD I STOPPED IN.WORTH EVERY PENNY TO FIX MY PROBLEM.RAY'S THE MAN,A WIZARD WITH THE MOBILE DEVICES, COME SEE FOR YOURSELF.”
“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“Just had my iPhone screen replaced everybody was extremely nice, super fast service with a year warranty I got a Great deal and I also got free headphones a case and charging cord. I would recommend this place to everybody”
“I dropped my old phone in the pool the night before and the following morning to be able to work I had to access the Authenticator but with out my phone it was impossible. I went into your store right when it opened and Erick was available and help me pick a new phone as my old was no good anymore. Erick explained all the options I had, promotion and discounts and it made it easy to pick my new phone. Thank you Erick, you are amazing.”
9AM - 9PM
3046 IL-60, Mundelein
Mobile Phones
“Came into the store with an issue with my bill from another location that was giving me the run around. After 2 months after trying to solve it, I came in and Rey helped me out with all my questions and helped me find the best solution!”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“I went to boost mobile to try to connect the phone and they helped me a lot and they are very professional in what I recommend this place to everyone who wants another phone”
“Evan was an incredible person to engage with at the Round Lake Store. As a new customer I had a lot of questions and he was able to answer them and resolve the issues that I came into the store to get resolved. He was friendly, energetic, positive, and empathetic. I will want to work with him again!”
“Marlen helped me a lot. They wanted to charge me $1000 for an iPhone 15 and I came to this company and it's more than half of what I paid.
Thank you very much for the help guys ?”
“I am extremely happy with the highly trained expert her performance, knowledgeable to all my questions or concerns on upgrading to a new phone .I highly recommend this location super nice friendly staff they go above & beyond my expectations,thank you boost mobile for excellent service .”
“Thank you to Brian at this store for expertly navigating me on the path of a new phone. He was patient, kind and resourceful. The other gentleman in the store was also very kind and helpful.”
“Nick helped us get new phones and he was Very helpful, kind, informative, and funny. He made this process seamless and we were able to leave the store within 30 minutes. Highly reccomend!”
“Erick and the whole team are truly amazing! Everyone is incredibly responsive and supportive, the best service we’ve ever received. They took time to explain everything in detail, offered us the best deals, and walked us through the entire process step by step. Erick is exceptionally professional and highly experienced in his field. Thank you so much for all your help and support. T-Mobile customer service at its best, highly recommend!”
“I want to recommend this AT&T store. When we had an issue, the manager stepped up and resolved it. In these times of poor customer service, he was a beacon of honesty.
Thanks Amen!”
10AM - 7PM
1 W Rand Rd, Mt Prospect
Mobile Phones
“Arsen is a true professional in his field. He helped us purchase a new phone and explained everything clearly and in detail, making the whole process very easy and stress-free. He is knowledgeable, patient, and provides excellent customer service. Highly recommend coming to him for professional advice and assistance!”
“I came in with an appointment made online and was helped promptly, with the man completing my repair within 30 minutes. I could not be more pleased and heartily recommend your services!”
“Did not get names unfortunately but the team of ladies who helped me and my mom was wonderful! Basically cut our bill in half and went above and beyond setting me up on a new phone. I wish I knew more people in the area to recommend them to!”
“Got a new Apple Watch Ultra from Aurora and she was amazing!!! Smoothest process ever in a mobile service store. Team seemed to really enjoy their work snd each other.”
“Went in for a new phone/upgrade at this location and Lisa provided me with possibly the highest level of customer service I've ever experienced. She was cordial, very knowledgeable about each product and plan, trustworthy, and she explained everything in a clear and concise manner. She went above and beyond helping me with the transfer of data which saved me a ton of time and aggravation. She turned a transaction I was dreading into a pleasant and easy experience. Lisa is the reason I will remain a loyal customer AND I will recommend her to my family, friends, business contacts, and more.”
“This place is my favourite out of all the other stores they have around. I appreciate the help and service I get by the associate Leron who’s always willing to help every customer.”
“I switched from another carrier to T-Mobile, and the whole process with was very smooth with Ivan. He was professional, patient, and explained everything. No stress, no confusion, he just provide a great service. Highly recommend working with Ivan if you’re making the switch. And glad to be at T-Mobile family from today.”
“I want to express special thanks to Alison for taking her time resolving my phone problems and educating me with phone operations as well. Appreciate for work that get done well.”
“For many years now, our purchasing process with DVD Overseas has been successful from the initial ordering to the fulfillment of the order. We are very satisfied with DVD Overseas' customer care. We appreciate their attentiveness and care to process our orders in a timely fashion with great direct communication. When a product was out of stock, they reached out to us with other product options, and even price-matched as necessary. As always, it's a pleasure working with DVD Overseas and we look forward to continued successful ordering!”
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“I walked in, spoke to Erwin and he was amazing! he told me everything I need to know about what I was getting and every promotion I needed to know for the current time, the guy is a chad.
Please, give this man something for his hard work because he earns it with his vibe! I'm hard at hearing and he was not even phased like other people when they work this type of job, Erwin is the only Xfinity pro I'm willing to talk to.
This Review is based on my visit 09-03-25 in the afternoon 5:11pm CTZ.”