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“Can’t say enough good things about this place. Mac was awesome, so friendly and ready with tasty beverages throughout the day. Plenty of space, quiet, and fantastic prices. My wife and I worked there all day long to give my parents and the grandkids some time together. We will absolutely return without any hesitation!”
“I have been using Hemant and this UPS Store since it opened for everything from notary services to purchasing shipping supplies to sending packages. I am always happy to have an excuse to go in and see Hemant. I could buy packing supplies a little cheaper elsewhere, but this store is super convenient and Hemant is awesome!For the first time this week I used Hemant for something more important: to package an expensive item for shipping (via FedEx). Hemant was great in that his price was reasonable, he did it quickly and let me send him a FedEx label and schedule a FedEx pickup at his store. I felt like this was very customer-focused concierge service that was well worth the price.Unfortunately, the $2k alabaster sculpture arrived to the receiver damaged. It was insured for the full amount through FedEx and a claim has been filed with all relevant photos and info.I called Hemant to let him know what happened and that it appeared to me and the receiver that there was not sufficient packing material and the claim could be denied by FedEx as a result. Though Hemant said he thought he packaged it sufficiently, he took the tough news in stride and asked to send the photos of the damage and keep him updated on the insurance claim.I have such high regard for and faith in Hemant that I am leaving this review knowing that if FedEx does deny the claim, Hemant will do the right thing and pay for the item in full. He is that kind of person and businessman.The character of people and businesses only shows its true colors during trying times and when mistakes are made. I have the utmost confidence that Hemant will make it right, if necessary. I will update this review accordingly.”
“While the company has already received many positive reviews, I wanted to add mine. They did a wonderful job of procuring and installing our new mailbox at a very reasonable price. Now, we just need to get some mail.”
“Great place. The people are super nice. They were closed and we saw that someone was still in there. They open up just so we could get a form notarized. I highly recommend coming here for all your needs. I will warn you that they have been having issues with the address directing people to their building. As of 8/27 it was working; the issue seems to be that the address is listed as 260 E Belvidere and it is 260 W Belvidere. So if you are typing the address into another gps device it will take you into Grayslake; just make sure you change the Easy to West. It is on the end of the building after the cleaners. There is not a huge sign so just keep your eyes open for a building with blue awnings and it is the last one by the cleaners.”
“Great customer service. They always print your receipt. Usually store owner is present. He is very welcoming with excellent people skills. I visited couple times and had great chat. I recommend the store.”
“My go to place to drop Amazon returns. First time I needed to pack myself and didn't realize. They took care of it for me and let me know what to look for next time. Much appreciated!”
“Shipped some music equipment and they were very accommodating, super friendly and funny. I have never experienced this at a UPS store. I came with my items pre packaged so the process was very smooth. The owner is super cool too. If I’m ever in the area again , this will be my go to spot.”
“10 STARSBEST CUSTOMER SERVICE EVER! Love this location and the people who work in here! Raj and Andy are my favorite! They are just beyond helpful and patience with my returns to Amazon. They are wonderful to talk to and willing to help you with whatever your needs are. They are personable and a great asset to the company. Their customer service is one of the best experiences we’ve had in many years!!! We highly recommend this location.Great hire manager. They deserve a raise.”
8AM - 6:30PM
117 S Cook St, Barrington
Mailbox Centers
“I go to this UPS location about once or twice a month and I have always received good service. I often bring in Amazon returns and the process is quick and painless. And their Notary service is very convenient and inexpensive.”
“Just had the best customer service experience at this location today! The customer service was above and beyond. After going to the post office and being treated horribly, coming to this UPS store was the breath of fresh air I needed to turn my day around. :) Thanks for your help with all my packages!”
“Store associate was extremely helpful. Stopped in to make some Amazon returns and needed a box. They had everything I needed and the pricing wasn't bad. Returns were scanned and received.”
“I recently had a situation where a package was received damaged after shipping from this location ( UPS Fault...not staff here) . I didn't think there was anything that could be done but mentioned it to the team at this location anyway. They said they would look into it and I forgot to call them back to ask if anything was actually done. To my surprise I received a phone call that the problem was resolved and compensation given. This was so unexpected, they followed through and are always so nice and helpful! Great staff!”
“The girl that works here is so sweet and kind. She is always doing a great job whenever the lobby fills up and she has to deal with several people at once. I commend her for remaining cool, calm, and collected while maintaining the business during peaks.”
“Super cool people working there!Had the wrong address on a package I was trying to send and they sent it back to me. Had to take it back to have them ship to the right address and the guy gave me a good discount.Super friendly and awesome!”
“Amazing service!!! I needed to notarize a document with two witnesses that I didn't have, and UPS staff helped me with that. Really nice and friendly people. Thank you!”
“Customer service rep. Tom who helped me was Great! There were a lot of other customers coming in at like 6/6:30pm and he was able to help everyone- including myself! Professional and kind. Gave me a suggestion and helped me figure out how to print! It seemed the other customers were happy too- thank you for being kind and very hard working!!”
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“An employee named Jared or Jaren went above and beyond last week. I called exactly when they opened (and he answered) because I needed to print funeral programs for that morning. He said he was the only one in but that he’d try to get it done. Then, he called me back to tell me that he hadn’t received the file (I had made a ridiculous typo in the email). It was so incredibly thoughtful to follow up and to make sure the programs were printed on time. I’m really appreciative and will choose this location for any elective ship/print/etc needs going forward.”