Mattress Firm Lake Zurich is highly praised for its excellent customer service and wide selection of quality mattresses. The store’s team, including staff members like Steve and Ryan, are known for their knowledgeable and friendly approach. Customers appreciate that there is no pressure during the shopping process, and staff are very accommodating with delivery dates and other needs. One customer shared that Steve helped her find a mattress and even arranged delivery from another store in New Jersey, making the entire experience seamless and convenient. The delivery team is noted for being professional, helpful, and respectful, assisting with setup and even helping to pick up old mattresses. Multiple reviews mention that Steve has helped with several mattress purchases and accessories, consistently providing great service. Ryan is also commended for his professionalism and product knowledge. Customers have been impressed by the helpfulness of the staff, their willingness to answer questions, and their dedication to ensuring customers find the right fit for their sleep needs. Overall, Mattress Firm Lake Zurich is recognized for its quality products, exceptional service, and commitment to making the mattress shopping experience positive and stress-free.
Steve Key is a fantastic salesperson - from the moment we walked in the door until we left. Any question we asked he was able to answer. He goes the extra mile to make sure you are completely satisfied
November 2025
Steve was great without pressure, helpful, knowledgeable. He knew the key points so I could make the best choice.
November 2025
Steve Kauffman did a great job providing all the options and not pushing anything on me. In and out in 30 minutes with a new mattress and mattress protector for my daughter’s bed. 5/5
