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“I dropped my old phone in the pool the night before and the following morning to be able to work I had to access the Authenticator but with out my phone it was impossible. I went into your store right when it opened and Erick was available and help me pick a new phone as my old was no good anymore. Erick explained all the options I had, promotion and discounts and it made it easy to pick my new phone. Thank you Erick, you are amazing.”
“Karolina is a very kind person I was very grateful to have been helped by her. She gave me a pleasant experience and made me laugh. It was my first time coming to this location and I definitely will be returning to be assisted by her”
“I have been in the Cricket location in Palatine several times and Ana has always been very pleasant, helpful and efficient! No matter what issue/question I arrive at the store for, she never makes me feel inept or inadequate! I'm also quickly in and out when I need to make an in-store trip! Love our Palatine Cricket store!”
“Nick helped us get new phones and he was Very helpful, kind, informative, and funny. He made this process seamless and we were able to leave the store within 30 minutes. Highly reccomend!”
“I had the best experience today. Morgan and Adrian were phenomenal. They were extremely kind and knowledgeable. I couldn’t be more happy with their help today. Absolutely wonderful people. Thank you!!!”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“A late post but wanted to share, had such a wonderful experience at this store last week. Raphael was very kind, professional and helpful to say the least. Not only did he help me upgrade my current phone I also saved money on my bill. It's not every day you run into sales representatives that make you feel wonderful about a purchase/service and go above and beyond to help their customers. Will definitely be sticking to this location from now on!”
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“This review and the 5-star rating are for “Ethan” - a gem of a person who helped fix my gaming console and ensured I was in and out within a couple of minutes. Absolutely no fuss or pretence, only great service! Loved seeing the priceless smile it brought to my son’s face!”