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“Absolutely extraordinary customer service today. My phone is outdated, I had more than a couple questions today and Giovanny helped me with every one, was VERY polite and patient with me. Would HIGHLY RECOMMEND THIS CRICKET. TY.”
“Such a wonderful experience! George Hernandez is the best representative I’ve ever met. He was professional, friendly, and extremely helpful from start to finish. He made everything simple and stress-free, answering all my questions with patience and clarity.”
“Klayton provided one of the best customer service experiences I’ve had in a long time. From the moment I walked in, he was professional, knowledgeable, and genuinely committed to helping me find the best solution for my needs.
What really stood out was his patience, attention to detail, and willingness to go above and beyond to make sure everything was handled correctly. He took the time to answer all of my questions, explain my options clearly, and made the entire process smooth and stress-free.
It’s rare to find someone who combines outstanding customer service with exceptional problem-solving skills, but Klayton does exactly that. If you’re looking for Verizon service, I highly recommend asking for Klayton. The team at Verizon is fortunate to have someone who truly cares about his customers.
Thank you again, Klayton, for the incredible service. You’ve earned a customer for life! ⭐️⭐️⭐️⭐️⭐️”
“My phone wasn't charging, I couldn't wait for the insurance to fix it so I brought my phone to the lake Zurich location and within 2 minutes, the guy cleaned my charging port and the phone started charging again.. definitely bring any electronics to this location.. they are great! 6 stars!!”
“Came in to upgrade my phone and Jonny made it super simple and quick and it didn’t feel like I was there forever. Thank you for the great service Jonny!”
“Came in really frustrated with Customer service because i was on the phone with them for over an hour, but i was able to get help from Kevin and did what i wanted in like 3 minutes!”
“Valeria was highly helpful and lead me to switching company, the prices and the plan I was matched with were according to my comfort. Such great experience all staff were very professional alongside their service. :))”
“My husband and I went here today and we had Beto help us out. He was very friendly and easy to work with. He helped my husband pay off his phone and also helped us get a lower AT&T bill. This location always has great and reliable workers!”
“Excellent Customer Support!
The manager explained the products, features in detail; answered every question clearly; I had problem with activating stand-alone watch line and the manager stayed with us 45 minutes after the store closing hour to fix the issue.”
“I dropped my old phone in the pool the night before and the following morning to be able to work I had to access the Authenticator but with out my phone it was impossible. I went into your store right when it opened and Erick was available and help me pick a new phone as my old was no good anymore. Erick explained all the options I had, promotion and discounts and it made it easy to pick my new phone. Thank you Erick, you are amazing.”
“I really enjoyed my experience at this AT&T location. Delcy’s customer service was spectacular. She was very knowledgeable about all of the phones, accessories, and service plans. She was also incredibly patient in answering my questions. She is an asset to this store and I highly recommend working with her. She cares about her clients and it shows!”
“I had brought my daughter's Nintendo switch OLED in, on Wednesday evening to find out why it was not working. By Friday evening they had contacted me to say it was ready for pickup, great price,fast service,and kept me informed all the way through the process. Would recommend 👍👍👍”
“A Ukrainian staff member named Vladyslav assisted me today, and I am very grateful for his help. I had lost access to my phone and was extremely stressed about the situation. Vladyslav was patient, professional, and very knowledgeable. He quickly helped me recover my phone and explained everything clearly. The entire process was very fast and efficient. Thanks to his assistance, I was able to get my phone working again without any issues. I highly recommend Vladyslav and truly appreciate his excellent customer service.”
“Just had to let you know what a good job Anderson did for me. I was in a desperate situation with my phone and went to my go to Cricket store for help. Anderson understood the problem I was having and was determined to solve it. Anderson is very knowledgeable, patient and doesn't give up. Anderson is an asset to Cricket !”
“We recently switched to this provider, and we couldn’t be happier with our decision. The entire process was smooth, efficient, and completely stress-free.
A special thank you to Paul for his outstanding professionalism, knowledge, and support throughout the process. He made everything easy to understand and was always ready to answer our questions. The entire team was friendly, professional, and a pleasure to work with.
We are very satisfied with the service we received and highly recommend this company to anyone looking for reliable and professional service.”
“Quick and easy way to buy a phone with $0 down. The process was smooth, fast, and hassle-free. It helped me a lot, and the staff made everything simple to understand. I’m very happy with my experience and would definitely recommend it to anyone looking for an easy way to get a new phone.”
“such a pleasant experience. we had a broken phone and originally thought just the screen was broken. he took a closer look (for free) and told us exactly what was wrong and was very real with us. he told us he could put in a new battery but there were tons of complications. we decided ourselves we were just going to get a new one and he luckily had a refurbished one available. he helped us transfer everything and figure out the new phone, and put on a new screen protector for free. he was super kind and we will definitely be coming back here for future issues!”
“Thank you to Brian at this store for expertly navigating me on the path of a new phone. He was patient, kind and resourceful. The other gentleman in the store was also very kind and helpful.”
“Maria is amazing!!! she was able to help me recover my gmail account and hooked me up with a new phone and tablet for my kids!!! i love coming to this store. the girls are always so friendly”
“I wanted to leave a review as I had superior customer service with Olivia there. She was very knowledgeable and polite. I had several questions and she answered them all .”
9:30AM - 7:30PM
1129 N Salem Dr, Schaumburg
Mobile Phone Accessories
“I went in to get my screen fixed for my iPhone 14 Pro Max and I spoke to Michelle and she was very nice and welcoming for my first time there. Very fast and professional work, I was able to be in and out in about 30 minutes. Satisfied customer.”
“Brandon is chill I already knew what I wanted really and he almost persuaded me to upgrade my phone but that's not a knock on him but Brandon is solid and I appreciate his service with me 5 out of 5.”
“I highly recommend the specialist assistant Julian at AT&T. This person truly wants to help people and is always straightforward. Honestly, they’re a great specialist!”
“I love Ximi and hope they reopen soon! They are my go-to for gifts & stationery at Woodfield Mall. I love going in to look at the cute accessories, stickers, & figurines. ?”
“She was very helpful and really went above and beyond to help me out. It is really rare to find that type of help now a days. Highly recommended this location you will not be disappointed.”
“Great experience shopping for noise canceling headphones, and I’m happy to support them. The sales representative, Jacob, was very knowledgeable. He introduced me to high end brands I hadn’t heard of, and he let me try on several options. Much better than shopping at a big box store. I wasn’t expecting to buy anything here because their prices, like everything at an airport, are higher. The Sony headphones I liked were $30 over list price. But they had an open box unit for 20% off, which ended up being a great deal. Thanks!”
“This is the best Verizon location in the area! I am truly impressed with the quality of service provided by the staff here. My experience of switching from another carrier to Verizon was quick and seamless; I left the store with a smile on my face.
Thank you to Izabella and Natalie for providing outstanding service and answering all my questions. Highly recommend this location if you're looking for quality service”
“Went in for a new phone/upgrade at this location and Lisa provided me with possibly the highest level of customer service I've ever experienced. She was cordial, very knowledgeable about each product and plan, trustworthy, and she explained everything in a clear and concise manner. She went above and beyond helping me with the transfer of data which saved me a ton of time and aggravation. She turned a transaction I was dreading into a pleasant and easy experience. Lisa is the reason I will remain a loyal customer AND I will recommend her to my family, friends, business contacts, and more.”
“Victor was awesome and was great hooking up my girlfriends new iphone. Definitely would recommend going to him. Anytime we need to goto cricket I'm waiting until Victor is at work!”
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“Seamless in-store experience. Jose is very knowledgeable, clear in his communication. Has been a great help. Would recommend all AT&T customers to check out this store for any service you need.”