The Verizon store in Lake Zurich provides excellent customer service with a very knowledgeable and friendly team. Staff members like Zach, Kelsey, Tom, and Eric are noted for going above and beyond, getting things done with tenacity, and providing helpful information. Customers report great experiences resolving unusual phone issues, transferring service, getting new phones, and finding affordable solutions. The store handles mobile, 5G home internet, and business needs. Services include in-store appointments, online order pick-up, free 2-day shipping, express lockers, and same-day delivery where available. Many customers highly recommend this location for its outstanding service.
Not able to fix my phone. Had to go to you break it store where they were more knowledgeable
March 2026
Great experience with Jessica and Benny upgrading my phone. I pass several Verizons just to come here.
January 2026
I went into the LZ location skeptical after reading reviews. I left very satisfied with the service, great attitudes and overall positive experience. Give them a try. Shout out to Zach! Thanks
