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“I recently purchased a Weber griddle online for in-store pickup. I wasn't completely sure about the measurements and assumed it would come in a box since I planned to pick it up rather than have it shipped because I needed it the next day.
When I arrived, the staff was incredibly friendly, and to my surprise, the griddle was already assembled, which was a huge plus! I quickly realized it might not fit in the back of my SUV. The employees took the time to measure it for me, and unfortunately, it was just a little too big.
I went home to grab my spouse's vehicle and returned just before closing. Even at the end of the day, the staff went above and beyond. They re-measured everything, including the back of the vehicle, helped us carefully load the griddle, and made sure it was positioned to avoid any scratches on our brand-new car. The owner even loaned us a moving blanket to help protect it during transport.
This Ace Hardware truly stands out. The team is friendly, helpful, and knowledgeable. Even though we don't live in Lebanon, I will absolutely go out of my way to shop at this location again.”
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“The best in the business hands down. Super kind sincere crew. John’s store is the place where you can simply put in your order and not have to question how you’re being treated, because it’s with the utmost integrity and honesty. Thank you to John and his crew for unmatchable service and product!!”