“Can’t say enough good things about this place. Mac was awesome, so friendly and ready with tasty beverages throughout the day. Plenty of space, quiet, and fantastic prices. My wife and I worked there all day long to give my parents and the grandkids some time together. We will absolutely return without any hesitation!”
8:30AM - 7PM
288 Hawthorn Village Commons, Vernon Hills“I have been using Hemant and this UPS Store since it opened for everything from notary services to purchasing shipping supplies to sending packages. I am always happy to have an excuse to go in and see Hemant. I could buy packing supplies a little cheaper elsewhere, but this store is super convenient and Hemant is awesome!For the first time this week I used Hemant for something more important: to package an expensive item for shipping (via FedEx). Hemant was great in that his price was reasonable, he did it quickly and let me send him a FedEx label and schedule a FedEx pickup at his store. I felt like this was very customer-focused concierge service that was well worth the price.Unfortunately, the $2k alabaster sculpture arrived to the receiver damaged. It was insured for the full amount through FedEx and a claim has been filed with all relevant photos and info.I called Hemant to let him know what happened and that it appeared to me and the receiver that there was not sufficient packing material and the claim could be denied by FedEx as a result. Though Hemant said he thought he packaged it sufficiently, he took the tough news in stride and asked to send the photos of the damage and keep him updated on the insurance claim.I have such high regard for and faith in Hemant that I am leaving this review knowing that if FedEx does deny the claim, Hemant will do the right thing and pay for the item in full. He is that kind of person and businessman.The character of people and businesses only shows its true colors during trying times and when mistakes are made. I have the utmost confidence that Hemant will make it right, if necessary. I will update this review accordingly.”
“Great place. The people are super nice. They were closed and we saw that someone was still in there. They open up just so we could get a form notarized. I highly recommend coming here for all your needs. I will warn you that they have been having issues with the address directing people to their building. As of 8/27 it was working; the issue seems to be that the address is listed as 260 E Belvidere and it is 260 W Belvidere. So if you are typing the address into another gps device it will take you into Grayslake; just make sure you change the Easy to West. It is on the end of the building after the cleaners. There is not a huge sign so just keep your eyes open for a building with blue awnings and it is the last one by the cleaners.”
8:30AM - 5PM
250 Parkway Dr #150, Lincolnshire“This is a great place for a small business to call home. Helpful assistants, comfortable lobby, and amenities all in a first class building. Clients always mention how nice the office is. Owners are easy to work with and flexible and will adapt to meet your business needs, if they are able. I'm so happy to have found Intelligent Office to house my business.”
8AM - 6:30PM
276 E Deerpath Rd, Lake Forest“Thank you Elizabeth! This was the best shipping experience I have experienced!! Never thought I'd be writing a review about the UPS store...but here I am! Elizabeth went so very far out of her way to help me and a friend ship out an odd item. To say my expectations were exceeded is an understatement. BEST!”
“As a young adult, I remember my mom sending me packages filled with great items, and I knew I was receiving something terrific when I saw the label was from Lake Forest Pack and Ship. I am older now, and mom recently passed away, so I needed to send a few valuables to my home in Georgia. Michael at LF Pack and Ship took the best care of me and the items. Everything (oil paintings, crystal, picture frames) arrived safely, in perfect condition, and early (thank you, FedEx ground)!”
“Great customer service. They always print your receipt. Usually store owner is present. He is very welcoming with excellent people skills. I visited couple times and had great chat. I recommend the store.”
8AM - 6:30PM
318 Half Day Rd, Buffalo Grove“Shipped some music equipment and they were very accommodating, super friendly and funny. I have never experienced this at a UPS store. I came with my items pre packaged so the process was very smooth. The owner is super cool too. If I’m ever in the area again , this will be my go to spot.”
7:30AM - 6PM
1146 Waukegan Rd, Waukegan“They have done an amazing job with my Amazon returns! Even on their busiest days the line seems to go fast! Never waited more than 4 minutes honestly! The staff is also super friendly and welcoming! Any questions I have they are quick to answer!”
8:30AM - 7PM
2033 N Milwaukee Ave, Riverwoods“I love this store! There’s nothing they won’t ship! They’re helpful and will pack things up for you when you don’t have the boxes or time! Manny and his group are the best and they get you in and out fast!”
8AM - 6:30PM
1862 E Belvidere Rd, Grayslake“10 STARSBEST CUSTOMER SERVICE EVER! Love this location and the people who work in here! Raj and Andy are my favorite! They are just beyond helpful and patience with my returns to Amazon. They are wonderful to talk to and willing to help you with whatever your needs are. They are personable and a great asset to the company. Their customer service is one of the best experiences we’ve had in many years!!! We highly recommend this location.Great hire manager. They deserve a raise.”
8AM - 7PM
2189 IL-83, Round Lake Beach“The return I just did was so quick and easy. the method/process is simple on its own (for Amazon at least, can’t speak for all types) and unstressful already but the customer service (in this case by Dominick, but I’ve never had a problem) made it that much better honestly. I was in and out in under a minute.”
8:30AM - 7PM
113 McHenry Rd, Buffalo Grove“Just had the best customer service experience at this location today! The customer service was above and beyond. After going to the post office and being treated horribly, coming to this UPS store was the breath of fresh air I needed to turn my day around. :) Thanks for your help with all my packages!”
“I would like to thank Akash, he is very helpful. I sent one package to India and it delayed, Akash did multiple calls to head office and helped to reach soon. Thank you Akash and keep doing good work.”
8AM - 7PM
738 E Dundee Rd, Palatine“The girl that works here is so sweet and kind. She is always doing a great job whenever the lobby fills up and she has to deal with several people at once. I commend her for remaining cool, calm, and collected while maintaining the business during peaks.”
8:30AM - 7PM
781 S Midlothian Rd, Mundelein“Customer service rep. Tom who helped me was Great! There were a lot of other customers coming in at like 6/6:30pm and he was able to help everyone- including myself! Professional and kind. Gave me a suggestion and helped me figure out how to print! It seemed the other customers were happy too- thank you for being kind and very hard working!!”
“Super cool people working there!Had the wrong address on a package I was trying to send and they sent it back to me. Had to take it back to have them ship to the right address and the guy gave me a good discount.Super friendly and awesome!”