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“I'm a homeowner, not a contractor. I went in to buy some trim paint that had been used in my home and thought I had puzzled out what I needed. When I mentioned my contractor's first name, the person working at the counter told me that no, that painter actually uses a different product. The fact that he listened, knew my contractor, cared enough to have a conversation, and got me the right paint is great customer service. To them, the sale was only a gallon of paint. For me, it made a big difference. And very friendly to boot!”
“Awesome customer service!!! I ordered a wrong color and they were kind enough to add other colors to match the paint color I wanted at no charge. Jason was super great answering all my questions and even my stupid questions. Can’t do better than JC Licht in Vernon Hills!!!”
“Where do I start i walked in looking for the perfect color for the family room of my new home and was greeted with the utmost hospitality by Thomas not only was he friendly but he was also very helpful it was a very pleasant experience and i will be coming back”
“I forget about them because they're tucked back. Always drive by it but had to get spackling and a putty knife. So went there just like going to the old neighborhood hardware store. I missed that and I was able to get a pecan log?”
“I went into the Mundelein JCLicht store today. I needed paint for a project. Chris and Katie were both very helpful with helping me make a decision. I was talking about needing a good painter. They gave me a card for a local painter that came highly recommended. I appreciate all the help.”
“If you're looking at SW paint, this is the store to get your supplies. Professional and fast service. Tried other locations and not to par with the downtown Mundelein store.”
“I didn't buy anything, but I did learn that they have great customer service. Here's what happened. I was next door waiting for the Thai restaurant to open. I was on my way back from the Chicago Western Suburbs, driving back to Milwaukee after visiting my dying father in a hospital. I had to take a call from a close out of town out of the country relative and it was too cold standing outside to talk to I ducked into the nearest store, this one. There was no one else in the store, and the sales guy came up to see if I needed help but then overheard enough that he politely and discreetly turned around and surreptitiously went about his business. When I finished the phone call he recognized I didn't actually want any paint and left me be even though I didn't leave. I can't explain why but I was staring at some cans of paint, and later it registered on me that they have a pretty good stock, and of course Benjamin Moore is a high quality paint. I think one of the foundations of good customer service is reading customers and figuring out what we need. I'll tell you when I do need paint, I'm coming back here even though it's 45 minutes from where I live. It's next to an excellent Thai restaurant. One more plus, the owner supports the Northwestern Wildcats.”
“This store always accommodates its customers, no matter if they are experienced professionals or less experienced homeowners. I needed a quart of stain matched from a sample I brought in and a staff member named Kenny did a great job. Thanks. I have enjoyed being a customer here since they opened some 20 or so years ago.”
“Just moved to the area, and this store is right down the street from our house. Our home is over 100 years old and needs some TLC. We found a paint color we loved and hoped Sherwin-Williams could help us find a close match. That’s when we met Claire.
She went above and beyond to make sure we got exactly what we wanted, helping us choose the best paint without overcomplicating things. We saw her several times over a few days as we kept coming back for more paint, and every time she provided the same excellent service and high-quality guidance.
We’ll share photos once the project is finished, but one thing’s for sure, we’ll always have projects, and thanks to Claire, we know exactly where we’ll be coming back.”
“We had a great experience at the Round Lake Beach store today. Jasko was friendly, knowledgable and very helpful. He went above and beyond to answer any and all questions that we had. His customer service was top notch, which is incredibly rare these days. I would highly recommend this store and to specifically work with Jasko. Thank you for making our shopping experience a great one!”
“I went to the Sherwin Williams store in Gurnee today and was helped by the most amazing young man. I wish I asked for his name but I believe he was a manager. He was polite, professional and knowledgeable and was just a great representation of the store. I will, without hesitation, go back to this store for my painting needs.”
“Great place for paint!! Highly knowledgeable people. There is definitely a difference between paint places and Blue Jay paint will guide you on the most quality products available on the market!!”
“I want to give a huge thank you to Louis at Sherwin-Williams. He is always incredibly helpful, professional, fast, and efficient every time I come in. He makes sure everything is ready and organized, which helps my jobs run smoothly and saves a lot of time. His customer service and work ethic are honestly above and beyond. Sherwin-Williams is lucky to have someone like him. I truly hope he gets the store manager position because he absolutely deserves it. Thank you again, Louis, for all your hard work and support!”
“I went to the Sherwin Williams store in Gurnee today and was helped by the most amazing young man. I wish I asked for his name but I believe he was a manager. He was polite, professional and knowledgeable and was just a great representation of the store. I will, without hesitation, go back to this store for my painting needs.”
“Loved the customer service. Bought paint for my car, went with the cheaper option but it was quite a bit off, they replaced it with the more expensive one free of charge, very professional, will do business here again”
“Absolutely love the staff at West Point!! They are helpful, friendly and know what they are doing! The paint matches are perfect and the paint works so well! I tell everyone to get their paint from you!!”
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“The team at this store is surpassed by no one. I’ve had occasion to purchase paint from this establishment many times over the last few years, and each and every time – and I do mean _every_ time – staff have been visibly dedicated to ensuring I had the right product for the right project. And it’s not just me; that’s a devotion to their craft and business that’s struck me watching their interactions with every other customer who’s been ahead of me in the line. Good store; great staff. You couldn’t ask for more, IMO.”