Red Wing - Lombard, IL provides the Ultimate Fit Experience to find the perfect pair of work boots. The experience is engineered for the customer, with specialists who build a tailored fit system for support, comfort, and safety. The store offers comprehensive after-purchase care, including complimentary oiling and lace replacement, plus access to shoe repair.
Reviews highlight fantastic customer service where employees are knowledgeable, dedicated, and go over and above to help. Staff are described as amazing, nice, and helpful, with an immense knowledge of the product line that picks up on details technology cannot. They help find the perfect fit, even for difficult sizes, and will search all stores to locate specific items. The service is wonderful, with employees making a huge difference and customers feeling like part of the family. The new owners are also noted as fantastic. The products themselves are considered second to none. This type of exceptional service creates an enjoyable and supportive experience for every customer.
Kimberly did a fantastic job. I couldn’t have had a better experience. She took great care of me, was very relatable, and helped me find the perfect shoe for my foot. Kimberly is the reason I’ll be returning, and I’ll definitely be coming back because of the excellent experience she provided.
June 2026
I love my Red Wing boots. But I come to the location in Lombard because of Sonya Garrett, she is truly a rockstar!!! She is so kind and knowledgeable!! I highly recommend these boots and this location!!
June 2026
Ms Kim was the best! She was friendly and knowledgeable. She was also very thorough. Will definitely be back.
