Old Second National Bank - Lombard - South Main Branch has a long history of serving the Chicago area, emphasizing responsible banking and a focus on people. The staff are friendly, helpful, and knowledgeable, creating a welcoming environment for customers. A standout employee, Janet Andrews, is consistently praised for her patience, friendliness, and willingness to go the extra mile. She makes customers, including children and elderly individuals, feel comfortable and well taken care of, often addressing questions promptly and thoroughly. Customers appreciate her preparedness, efficiency, and dedication, which has helped resolve issues quickly and with peace of mind. The branch maintains a reputation for excellent customer service, with staff who are easy to connect with and attentive to individual needs. Despite some customers traveling from nearby areas like Wheaton, they prefer this location for its welcoming atmosphere and professional staff. Overall, Old Second’s Lombard branch continues its tradition of dependable service, putting the needs of businesses and individuals first, and fostering positive banking experiences.
I needed to open a trust account after my father’s passing and Janet was very helpful and knowledgeable about the type of account I needed. She explained everything thoroughly and made it all very easy. Thanks for the great service!
July 2024
Dora is a lovely lady, a true asset to Old Second Bank. She is incredibly helpful and intelligent. Dora goes above and beyond for each of her customers. Always a pleasant experience when working with Dora and her team members.
January 2024
Janet the banker was so helpful, friendly and patient as my case took a long time. This was not her comfortable area But she took her time to find all the information that was needed for the account. She made my kids feel comfortable while they waited. Such an easy going person to connect with
