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“I was having the worst time setting up my new device. Extremely irritating how these devices need to be set up. I was so over trying to speak to someone over the phone I went into the Verizon Mchenry location was greeted right away and he definitely seen my frustration. He got my phone all set up within 10 mins I was out of there. Really wished I remembered his name I think it was James but unsure. Anyways whoever this lovey man is deserves some praise. I was ready to completely switch phone services because of this. But because this man was so great I have decided to keep paying the ridiculous price we pay to be sure we continue to receive this type of service.”
“Jose is amazingHe provided excellent customer serviceHe is very knowledgeable about Boost Mobile products and plansI will be back to this store because of the excellent service Jose provided”
“This is a great shop! The current crew, especially Brandon, are smart, friendly, patient and have the single focus of getting you what you want and need. Good old fashioned customer service!”
“Nick is the reason I drove over 40 minutes out to this location rather than go to the T-mobile 5 min from my house. He went above and beyond in helping me with everything I needed. Very patient, knowledgeable, down to earth, and overall a pleasure to work with. Thank you Nick for your amazing service! ?”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“Michael was super helpful and knowledgeable. He helped me find a repair center so I could get my phone fixed and trade in my phone. I went from having to pay nearly $1300 for a phone to only having to pay $300. 100% recommend this location”
“Ryan was so helpful when I stopped into the store a few months ago to change providers. He answered all my questions and was so patient. I stopped in again today with questions and needed a new screen protector. Again, Ryan was so helpful in replacing my screen protector and answered all my questions. Thank you so much, Ryan. You are an awesome representative of T-Mobile.”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“Super happy with these people! I feel they went above and beyond for me. There is definitely a plus to dealing with the little guy! Thank you so much for everything Karina! If I didn't move out of sate I would still be with you :)”
“I visited to have my service changed. I made an appointment, but it wasn't very busy. I was pleased with the attention I received and the help in finding a bundle that saved me money.”
10:00 AM - 7:00 PM
4912 Northwest Hwy Suite A, Crystal Lake
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“Today my husband & I went to get new phones. I was dreading the whole process. BUT Scott C. made our customer experience a great one. We were immediately greeted and assisted upon walking in the door. Scott was very knowledgeable, professional, friendly & had a great sense of humor. He made sure we were happy with our new phones and had all of our questions answered. Really made us feel valued as customers of AT&T. Thank you, Scott.”
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“I received great service from this outfit. The young man who helped me synced my old and new phones and was very patient and helpful, with a little bit of humor as well.”