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“Excellent family oriented customer service. Doesn’t treat you differently even with low balance accounts. Great to us and our kids, has a lot of extended and more rare services like bonds and wires.”
“Have been using this bank for over 15 years. They have met every single need I have. So much so that my entire family now banks at this Old Plank Trail location. I am actually on my way there right now to replace my debit card I lost a guarantee I will be in and out in less than five minutes.”
“Pleasant, personable, efficient and highly competent. Steve N was ready and available for an appt r/t CD renewal. Also opened a new checking and savings account d/t good rates. Also very helpful on a return walk in when I needed help in transferring info for direct deposit. Much appreciated!”
“OPTC is a small bank, and sometimes I have a hard time with the 800 number service, but when I go into this branch, Judy is a ROCKSTAR. She's friendly, effective and pleasant. I'm sure that the other tellers and bankers are great too, but if you have a problem, Judy fixes it.”
“I want to express my appreciation to Markeela McDonald, my banker at the Old PLank Trail Homer Glen Branch, who heard me and filed a complaint for me. I'm a founding member of OPT and it made me proud to be a part of this bank when it started. My checks have always had this printed on them. When I went to order new checks with Markeela's help, the order came back saying I'm a Founder of Wintrust Bank in Joliet. Not a big thing but it's the principal of the thing and I went to Markeela saying this is wrong. I never expected OPT under the Wintrust corporation to fix it. But Markeela McDonald made phone calls, was told it couldn't be fixed and then filed a complaint for me. It worked and I received new checks and a letter saying training to staff was provided to prevent this from happening. I made sure that I thanked her in person, and then to write this review to make sure you know that she is an efficient, determined, and caring staff member of your bank. When Old Plank Trail first opened, I appreciated that it felt like a friendly family bank that recognized its customers and could do anything the big banks can do. The staff at the Homer Glen branch, and especially Markeela McDonald, are wonderful representatives of this ideal.”
“I had the pleasure of calling Edward Jones in Tinley Park today to speak with Ken Castillo, whom I had the opportunity to meet last week. Carolyn answered the phone and provided truly outstanding service. These days, it's not often that you’re greeted with such a genuinely positive and helpful attitude over the phone.
Ken has also been incredibly kind and professional. It’s clear he truly cares about the people he works with. Both Ken and Carolyn represent Edward Jones with excellence.
Thank you both for your exceptional service and warmth. Keep up the great work and amazing attitude!”
8:30AM - 5PM
15105 South La Grange Road, Orland Park
Investing
“Been comfortable with Ryan Cole acct mgr.Always available to set up appt within a few days and speak personally about the market and my acctAmy Farber took over as my account rep.Very happy with her. Seems concerned for her clients and has helped us make good decisions . We recommend her and appreciate her time and knowledge. 5*”
“Connor does a great job and I've had zero issues with communication or in person availability. He has made money managing an easy process while going through some of the more trying times in my life. I would recommend Connor to anyone!”
Investing
Investing
Investing
Investing
Investing
Investing
Investing
Investing
“G was a wonderful help. She took great care getting my new debit card and made sure everything was set up properly. Very efficient, knowledgeable and a pleasure to work with.”