Ascentra Credit Union is a local, not-for-profit organization that puts its members first. Unlike banks, it answers to its members rather than stockholders or investors. When someone joins Ascentra, they become a member-owner, gaining access to financial services and the benefits of a cooperative model. Profits are returned to members through lower interest rates on loans, higher deposit returns, and lower fees, emphasizing a focus on people rather than profits. The credit union serves around 40,000 members, fostering a sense of community and caring about members’ financial well-being. Members appreciate the friendly and helpful staff, who are often described as professional, courteous, and culturally competent. Many reviews highlight positive experiences with staff, whether in person or over the phone, and praise the organization’s good customer service, especially noting the helpfulness of staff and the ease of using their app for banking. Members also value the personal approach, with staff taking time to explain processes and work with individuals as people, not just statistics. While most locations are friendly, some mention a less positive experience at certain branches. Overall, Ascentra Credit Union is seen as a caring, community-focused organization that genuinely cares about its members and offers convenient, accessible financial services.
I’ve had all good experiences with majority of the staff here but I would like to say I’ve seen Chasity be extremely friendly with customers before and after me but seems to always be brief with me. I don’t like it! It makes me very uncomfortable. Other than this! Every one else is very friendly.
April 2026
Always friendly and efficient. I've been a member since 2008.
March 2026
Today was a very good day for me. As I stated before, I usually go thru the drive thru about everyday. Today, I believe I got everything done. When I told the girls, well it looks like I'll see you next month, we all started laughing.
