Ascentra Credit Union

Banks, Credit Unions
Hours: Ascentra Credit Union is a local, not-for-profit organization that puts its members first. Unlike banks, it answers to its members rather than stockholders or investors. When someone joins Ascentra, they become a member-owner, gaining access to financial services and the benefits of a cooperative model. Profits are returned to members through lower interest rates on loans, higher deposit returns, and lower fees, emphasizing a focus on people rather than profits. The credit union serves around 40,000 members, fostering a sense of community and caring about members’ financial well-being. Members appreciate the friendly and helpful staff, who are often described as professional, courteous, and culturally competent. Many reviews highlight positive experiences with staff, whether in person or over the phone, and praise the organization’s good customer service, especially noting the helpfulness of staff and the ease of using their app for banking. Members also value the personal approach, with staff taking time to explain processes and work with individuals as people, not just statistics. While most locations are friendly, some mention a less positive experience at certain branches. Overall, Ascentra Credit Union is seen as a caring, community-focused organization that genuinely cares about its members and offers convenient, accessible financial services.

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